The global new crown pneumonia epidemic began at the beginning of last year. The service industry and tourism industry in Hong Kong have been hit hard. Many types of work are facing suspension of work and unemployment, and they are seeking opportunities to change careers.
Some tour guides with European tour groups decided to switch to the Long Win bus captain after all tours were cancelled. They passed the airport every day and continued to accompany the plane. There were also electrical salesgirls who could not stand the continuous unpaid leave and joined the KMB. Communication skills in the service industry, soothe irritable passengers and resolve conflicts.
KMB said that during the epidemic period, it has been recruiting bus captains and has actively contacted service industries affected by the epidemic to recruit talents. Young bus captains have also increased, and the number of bus captains under 30 has also increased by 70% within 5 years.
The epidemic situation has also improved recently, and the number of passengers of KMB has risen accordingly, saying that it will continue to recruit depending on manpower needs.
During the KMB epidemic, bus captains from all walks of life were hired. Among them, Long Win Bus Tan Zhenhua (left) was originally a tour guide, and Ye Jinglin (right) was an electrical salesperson.
(Photo by Zhong Yan)
The 43-year-old Tan Zhenhua originally worked in the tourism industry for 20 years, mainly as a tour guide for the European tour group, and became the Long Win coach last year.
He said that when he brought a group to Switzerland during the Lunar New Year last year, he expected that there would still be 3 to 4 groups to take. However, he received a call from the company during the trip, stating that all the tours have been cancelled in the future. Looking at the beautiful scenery of Switzerland, " Every time I heard the news, it turned out to be awkward."
He had planned to take a break at the time, but "to scare for a month, scare for another month." During the first five months of unemployment, he went to casual jobs everywhere, and his income was unstable and insecure. "Switch", considering that he likes to drive, he applied for the KMB driver.
Long Win coach Tan Zhenhua used to be a tour guide. He often took airplanes. Now he is driving the E32A line. When he sees the airplane, he feels that he is in sync. He thinks it is a kind of fate.
(Photo by Zhong Yan)
The tour guide changed to the airport bus captain to continue to serve passengers
Tan Zhenhua often took airplanes when he was a tour guide. Now he drives the E32A route between Kwai Fong (South) and Tung Chung Development Ferry Terminal. When he sees the airplane take off, he will feel that the bus is synchronized with the airplane. He thinks it is fate.
He said that although the current work is not as good as the communication with passengers when he was a tour guide, the phrase "morning bus captain" has made him feel comfortable, and some passengers once asked him to eat bananas for breakfast in the morning.
Retail industry employees transfer to car captain's hospitality experience to help cope with conflicts
Ye Jinglin (Lin Lin), who is in her 20s, is currently the reserve captain of the Shatian Depot. She has worked in the retail industry for 8 years, mainly selling electrical appliances, but her income was affected by the epidemic, and she was also required to take unpaid leave to decide to leave.
She pointed out that the catering and other service industries are also affected by the epidemic. In addition, she usually likes to drive around the "running the car river". Seeing the recruitment advertisement of KMB on Facebook, it is also good for the welfare and decided to join KMB as the bus captain. .
She said that her family originally heard that she planned to use driving as a career and did not support it, but they learned that it was a bus, and a company supported and trained to be a bus captain. They welcomed it. In addition, there is no more pressure to chase after the number. Life is also easier.
Recently, the film about the "Yau Ma Tei Princess" making an uproar at the KMB bus captain has been widely circulated, and Lin Lin has also met similar guests.
She pointed out that her past experience in the retail industry is really helpful, and she knows how to apologize immediately to soothe passengers' emotions.
KMB Human Resources Director Lu Fengjuan said that in the past two years, it has focused on recruiting talents from all walks of life. During the epidemic, the affected industries have been contacted and they look forward to hiring relevant personnel.
(Photo by Zhong Yan)
KMB: More than 500 applicants apply each month
KMB Human Resources Director Lu Fengjuan said that KMB has always been recruiting, and the team of bus captains continues to expand under the epidemic. There are more than 500 applicants every month. After the epidemic, people from different industries are attracted to join, hoping to help industries affected by the epidemic. , There can also be more employees with different talents, and take the initiative to contact and absorb related industries.
Under the epidemic, KMB once suspended the dispatch of hourly paid part-time captains. Lu said that he hoped that full-time captains could have a stable job. Therefore, no hourly captains were hired for the time being. The company now hopes that the captains can gradually reduce their working hours. Coupled with the improvement in the epidemic situation, the number of customers has picked up, and additional manpower needs to be hired depending on the manpower situation.
She continued that more young people have joined in the past two years, and the number of captains under 30 has risen by 70% in five years.
KMB stated that it will hold a bus captain recruitment day in Sha Tin and Tuen Mun on September 25 to provide on-site interviews and on-site test runs.
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