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Mobile payment is struggling to find a place in the habits of the French


Only 17% of consumers say they use their smartphone to pay, according to a survey released on Tuesday.

The French are still few to pay for their purchases with their smartphone.

This is one of the lessons of the survey conducted by the Panorabanques bank comparator with the Poll & Roll research institute and published on Tuesday.

Although the majority of banks now offer mobile payment, only 17% of respondents say they use it.

Read alsoHow banking applications are disrupting the relationship between banks and their customers

Proof of the mistrust of the French vis-à-vis this service, seven out of ten (69%) even say they do not want to use it.

The study points to "

a gap between the generations

": among 18-34 year olds, the proportion of mobile payment users is more than three times greater than that found among those aged 66 and over (27% against 8%).

The oldest are even eight in ten (80%) not to wish to use this service.

Contactless payment has become commonplace

Are the French reluctant to change? Not completely, if other study results are to be believed. "

The health crisis

is fundamentally

transforming uses

", notes Panorabanques. In particular on contactless payment, which exploded thanks to the Covid-19 pandemic: it has now become commonplace for eight in ten French people (79%). The increase in the ceiling authorized for contactless payment (from 30 to 50 euros) in May 2020 is not unrelated to this.

In addition, banking applications have made a place for themselves in the smartphones of the French.

They are indeed 16% to declare "to

use more the digital tools of their bank to carry out their day-to-day transactions online than before the crisis


As a corollary, a quarter of respondents (25%) say they travel less in an agency today than before the pandemic.

Read alsoThe boom in payment in installments without fees stimulates purchases

The Covid crisis has also accelerated the fall in cash.

According to the study, on average, the French now only make 1.6 withdrawals of money from the ATM per month, for average amounts of 46 euros.

Source: lefigaro

All news articles on 2021-09-22

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