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Lufthansa: We couldn't open more counters

2021-10-11T10:01:25.660Z

After the waiting chaos at the beginning of the vacation at Berlin Brandenburg Airport (BER), Lufthansa pointed out a lack of handling capacities. A company spokeswoman said on Monday in Berlin that the maximum possible number of twelve counters was opened at check-in and additional staff were deployed in the waiting area. It is very regrettable that the passengers still experienced inconvenience.



After the waiting chaos at the beginning of the vacation at Berlin Brandenburg Airport (BER), Lufthansa pointed out a lack of handling capacities. A company spokeswoman said on Monday in Berlin that the maximum possible number of twelve counters was opened at check-in and additional staff were deployed in the waiting area. It is very regrettable that the passengers still experienced inconvenience.

Berlin - The Berlin-Brandenburg Airport Company (FBB) put the problems at the weekend mainly on staff shortages at the check-in counters that are occupied by the airlines at BER.

Mainly because of sick leave, the number of staff there was “below the plan”.

As a result, there were significantly longer waiting times, especially on Saturday, even though significantly fewer people were out on the day than Friday and Sunday.

The ground handling service providers also lacked staff due to illness, so that there were longer waiting times when disembarking and unloading aircraft.

However, the airport will also provide additional check-in counters in the future at the request of the airlines.

Additionally installed baggage machines should benefit passengers who had already checked in electronically and only had to check in their luggage.

However, this is only possible for a small group of travelers because many countries have tightened their entry regulations in the wake of the corona pandemic.

The necessary proof of vaccinations and test results, for example, must be checked by the airline before the flight begins, which leads to longer processing times at the counters.

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Lufthansa handles the passengers of its network airlines Lufthansa, Swiss, Austrian Airlines and Brussels Airlines at BER Airport itself.

Among them are many people who switch.

The direct flight subsidiary Eurowings has its own counters.

dpa

Source: merkur

All news articles on 2021-10-11

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