The Monetary Authority announced that due to the fact that Hong Kong Interbank Clearing Co., Ltd., which is responsible for operating the FPS system, encountered unforeseen circumstances during system maintenance as planned, and the system is currently unable to provide services. Currently, all FPS services are pause.
It is expected that the system will resume service at or before 1 pm today.
The public will be notified when the FPS service resumes.
The HKMA stated at 1 p.m. that FPS had resumed services at 1 p.m. Banks and stored-value facility operators would gradually resume related services. In the past, the system maintenance project was complicated, and there was a situation that was not met during the process. The backup plan has been activated as planned and the service has been resumed. I apologize for the inconvenience caused.
Real-time fund transfer and FPS account code registration are suspended
The HKMA stated that Hong Kong Interbank Clearing Co., Ltd. is carrying out system maintenance as planned, including unforeseen circumstances that mainly involve system migration arrangements and upgrades, so that the system is currently unable to provide services. At present, all FPS services include real-time funds. Both transfer and registration of FPS account codes are suspended.
System maintenance was originally scheduled to be completed at 7:45 this morning
The system maintenance period was originally scheduled from 2:45 am to 7:45 am today (17th). However, the system migration and upgrade failed to be completed on time and a backup plan was required, so the service suspension period needed to be extended.
It is expected that the system will resume service at or before 1 pm today.
The public will be notified when the FPS service resumes.
The HKMA stated that citizens can contact their banks or stored-value payment facility operators to inquire about the details of related services affected by the maintenance of the FPS system.
HKMA: We apologize for the inconvenience
After the FPS service resumed at 1:00 pm, the HKMA explained that due to system migration arrangements and upgrades, this system maintenance is more complicated than the previous system maintenance works. During the process, there was a situation that was not met. The backup plan has been activated and resumed as planned. Provide services and apologize for the inconvenience caused.
Fang Baoqiao, honorary chairman of the Hong Kong Information Technology Chamber of Commerce, estimates that this incident may be related to the failure to restart the server after system maintenance and upgrade, and the failure of the backup system to start, which is relatively rare.
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