In recent years, the Hong Kong government attaches great importance to the development of innovation and technology, but it has launched the "Smart Convenience" mobile app of the Hong Kong government only 10 months ago. After queuing for more than two hours to register for electronic consumer vouchers, there were also login exceptions from yesterday afternoon (18th).
The Office of the Government Chief Information Officer announced last night that "rescue is invalid" and the service will be suspended for emergency repairs from 8 pm last night.
The Hong Kong Government stated that "Smart Convenience" has fully resumed services at about 2 am today (19th).
A spokesperson for the Office of the Government Chief Information Officer explained that the Smart Convenience System had an abnormal operation due to a software that manages the reading and writing of the database, and the service needs to be suspended for emergency maintenance.
During the service suspension period, citizens can still continue to use various online services through the system websites of various government departments or participating organizations and the original login method.
Yesterday, some readers told "Hong Kong 01" that Smart Convenience experienced an abnormal login since yesterday afternoon. Near the evening yesterday, it resumed the service of creating an account, but it still failed to log in after opening an account.
The Office of the Government Chief Information Officer announced that "rescue is ineffective" at night, and the service will be suspended from 8 pm for emergency repairs.
Smart Convenience has been criticized by members of Congress for not being "user-friendly"
Smart Convenience was officially opened to the public for download on December 30 last year. Since its launch, it has been criticized by the public. For example, on the first day of the registration of electronic consumer vouchers, the "Smart Convenience" system was extremely busy in the morning, making it impossible for citizens to register and authenticate. It takes only a few hours to log in successfully, which is called "intelligent inconvenience" by the public.
Some members of the Legislative Council denounced that convenience is not "user-friendly", saying that they have received many complaints from the public.
▼Smart convenient queuing to register the voucher for more than 2 hours to log in▼
Smart Convenience｜Log in to the abnormal information office from noon and fail to save it at 8 pm and close the overhaul Smart Convenience｜The user has broken 800,000 and the most people use the electronic pin card and easy-to-tax bank account opening. "Smart Convenience" can apply from August 2 WFA check progress saves time, research and development "Smart Convenience" cooperates with Mainland and Macau identity authentication systems to mutually recognize e-certificate consumer vouchers │More than 3.2 million people have applied online today to facilitate the revision of website design to reduce congestion consumer vouchers｜ 3.1 million people have registered for Smart Convenience to apply directly in the APP from 3 a.m. on Tuesday
01News