Every year at the end of the year, it is the "peak period" for many couples to get married. The new crown pneumonia epidemic hit Hong Kong for nearly two years, disrupting the couple's plan to bury the skylight, and the prospective couple can only break through the difficulties to get together with another partner, but the wedding banquet On the eve of the hotel, the banquet was cancelled suddenly, and he was helpless.
There have been many complaints from couples earlier, questioning that Tsuen Wan West Nina Hotel has only recently suddenly cancelled the appointment for the wedding banquet in the "Nina Ballroom" in the next few months, but did not provide any reason. It is speculated that the banquet hall is canceling guests because there is no restaurant license. feast.
However, in the list of "quarantine hotels" announced by the Hong Kong government yesterday (19th), the Tsuen Wan West Nina Hotel "is on the list". It is speculated that there is a connection between the two, but the hotel has still not explained that the banquet hall has been stopped. s reason.
In reply to "Hong Kong 01", the Customs stated that a hotel has recently cancelled a wedding banquet reservation. As of 5 pm today (20th), it has received 4 complaints about the hotel and has contacted the complainant for details and investigation .
"Nina Ballroom" at the West Nina Hotel in Tsuen Wan.
(Picture of West Nina Hotel Tsuen Wan)
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It can be seen from the list of "quarantine hotels" announced by the Hong Kong government that the Tsuen Wan West Nina Hotel has been added to the new round of quarantine hotels.
The hotel will be used as a quarantine hotel for arrivals in Hong Kong before March next year. It is speculated that the two are related. Some prospective couples who have booked banquets at the hotel told the reporter of "Hong Kong 01" today (20th) that the hotel At present, the explanation is still based on "technical reasons", and some newcomers who have booked frankly feel helpless.
This website has repeatedly inquired with Tsuen Wan West Nina Hotel, but the hotel has not yet explained why the banquet hall has indeed been suspended.
Ms. Zhang, who has booked a wine display next year, said that more than 70 newcomers have been contacted to be affected.
It is known from the collected information that the hotel will soon become a new round of quarantine hotel today, and the newcomers will be affected one by one, persuading them to accept the cancellation and rescheduling plan made earlier.
However, when it comes to the amount of cancellation and compensation for the difference in booking other hotels, they will always be "coincident with the manager" and "can be confided" without actually agreeing. The earlier booking provisions only mentioned the newcomer’s "booking". The hotel did not mention its responsibilities for any changes to the terms of the hotel.
Ms. Zhang said that the hotel staff has repeatedly urged guests to agree to the three options provided, and pointed out that "it takes at least 14 days to receive the check!"
Zhang said that some new couples who got married this year wanted to resolve the incident as soon as possible to get the deposit back so that they could find a place to display wine and notify relatives and friends, so they had no choice but to agree, but did not agree with the hotel's approach, thinking that the other party was not transparent.
In addition, she learned that no one has received the cancellation amount or compensation.
List of hotels selected for the sixth round of quarantine
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It is understood that the hotel that will become the quarantine hotel is the lower seat of the hotel. The "Nina Ballroom" involved is located on the 7th floor of the hotel. The new venue provided by the hotel is within the scope of the quarantine hotel. The hall only holds a license for public entertainment venues, but the authorities have sent personnel to inspect the venue six times in the past year. No one has been found violating the epidemic prevention regulations or operating unlicensed food premises. Therefore, the reason is not understood. "Hong Kong 01" has been I have asked Nina Hotel several times to understand the reasons for the failure to provide venues and follow up, but no response has been received so far.
In reply to "Hong Kong 01", the Customs stated that a hotel has recently cancelled a wedding banquet reservation. As of 5pm today (20th), a total of 4 complaints about the hotel have been received and the complainant has been contacted for details and investigation , If a merchant is found to have violated the Trade Descriptions Ordinance (the "Regulations"), the customs will take appropriate enforcement actions.
The Consumer Council spokesperson replied that the Consumer Council had received sporadic complaints from the hotel involved and reminded the public that there may be many uncertainties in the wedding banquet due to repeated epidemics. Consumers should ask for detailed information when signing contracts with merchants. Service content, avoid verbal promises, including terms of postponement or cancellation, arrangements for paid and unpaid items, etc. when the wedding banquet cannot be held as scheduled.
In addition, the Consumer Council pointed out that among consumer complaints about wedding banquets, there were 72 from January to September this year, of which 62 were contract changes/terminations. Merchants are also responsible for promptly and proactively communicating with consumers and explaining in detail under the epidemic situation. The arrangement to protect the rights and interests of consumers.
01News
The banquet hall of the West Nina Hotel in Tsuen Wan has no restaurant license. The Food and Environmental Hygiene Department issued a surprise inspection to warn that the banquet hall of the West Nina Hotel in Tsuen Wan suddenly cancelled the wedding banquet. Many couples are helpless: there is no explanation. The government announced the new round of quarantine hotels. Return to Hong Kong during Christmas and Chinese New Year
