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Tsuen Wan West Nina Hotel cancels banquets and changes its seat to quarantine hotel Customs receives 4 complaints and launches investigation

2021-10-20T16:23:51.813Z


The new crown pneumonia epidemic hit Hong Kong for nearly two years, disrupting the couple's plan to bury the skylight. Earlier, there were many complaints against the couples, questioning that the West Nina Hotel in Tsuen Wan has only recently suddenly cancelled the wedding banquet in the "Nina Ballroom" in the next few months.


The new crown pneumonia epidemic hit Hong Kong for nearly two years, disrupting the couple's plan to bury the skylight.

There have been many complaints from couples earlier, questioning that Tsuen Wan West Nina Hotel has only recently suddenly cancelled the appointment for the wedding banquet in the "Nina Ballroom" in the next few months, but did not provide any reason. It is speculated that the banquet hall is canceling guests because there is no restaurant license. feast.


However, in the list of "quarantine hotels" announced by the Hong Kong government yesterday (19th), the lower block of Tsuen Wan West Nina Hotel "is on the list". Is there any connection between the two?

Nina Hotel Group responded tonight (20th) that after overall evaluation and consideration, it has made the decision to participate in becoming a quarantine hotel, hoping to help the society respond to the epidemic.


In reply to "Hong Kong 01", the Customs stated that a hotel has recently cancelled a wedding banquet reservation. As of 5 pm today (20th), it has received 4 complaints about the hotel and has contacted the complainant for details and investigation .


"Nina Ballroom" at the West Nina Hotel in Tsuen Wan.

(Picture of West Nina Hotel Tsuen Wan)

+5

Newcomers who have ordered banquets: the hotel still uses "technical reasons" for explanation

It can be seen from the list of "quarantine hotels" announced by the Hong Kong government that the Tsuen Wan West Nina Hotel has been added to the new round of quarantine hotels.

The hotel will be used as a quarantine hotel for arrivals in Hong Kong until March next year. It is speculated that the two are related.

Some prospective couples who have booked banquets at the hotel told reporters of "Hong Kong 01" today (20th) that the hotel is still explaining "technical reasons", and some new couples who have booked frankly feel helpless.

This website has repeatedly inquired with Tsuen Wan West Nina Hotel, but the hotel has not yet explained why the banquet hall has indeed been suspended.

Ms. Zhang, who has booked a wine display next year, said that more than 70 newcomers have been contacted to be affected.

It is known from the collected information that the hotel will soon become a new round of quarantine hotel today, and the newcomers will be affected one by one, persuading them to accept the cancellation and rescheduling plan made earlier.

However, when it comes to the amount of cancellation and compensation for the difference in booking other hotels, they will always be "coincident with the manager" and "can be confided" without actually agreeing. The earlier booking provisions only mentioned the newcomer’s "booking". The hotel did not mention its responsibilities for any changes to the terms of the hotel.

Ms. Zhang said that the hotel staff has repeatedly urged guests to agree to the three options provided, and pointed out that "it takes at least 14 days to receive the check!"

Zhang said that some new couples who got married this year wanted to resolve the incident as soon as possible to get the deposit back so that they could find a place to display wine and notify relatives and friends, so they had no choice but to agree, but did not agree with the hotel's approach, thinking that the other party was not transparent.

In addition, she learned that no one has received the cancellation amount or compensation.

List of hotels selected for the sixth round of quarantine

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"Nina Ballroom" is not part of the quarantine hotel located in the lower block

It is understood that the hotel that will become the quarantine hotel is the hotel's low-rise. The "Nina Ballroom" involved is located on the 7th floor of the hotel's high-rise building and must be reached by a high-rise elevator.

The new venue provided by the hotel is located on the top floor of the low block. There is a sky bridge connecting the registration lobby on the 42nd floor of the high block. You can take the lift on the side of the high block, so there is no need to go through the low block.

The FEHD confirmed earlier that the banquet hall involved only holds a public entertainment venue license, but the authorities have sent personnel to inspect the venue six times in the past year, and no one has been found to violate the epidemic prevention regulations or operate unlicensed food premises. Therefore, Could not understand the reason.

The Tsuen Wan West Nina Hotel is divided into two towers. The high tower (first from the left) remains unchanged for general customers, while the low tower (second from the left) will be converted into a quarantine hotel. Nina Hotel Group said that the two towers will operate independently.

(Profile picture)

Nina Hotel Group responded that after overall evaluation and consideration, it made the decision to participate in becoming a quarantine hotel, hoping to help the society cope with the epidemic.

When Ruxinzhi is in the lower seat as the designated quarantine hotel, except for the Nina Ballroom, other banquet venues in the hotel will continue to operate and provide services.

The group apologizes for the temporarily unable to provide banquet services in the Nina Ballroom banquet hall until further notice, and has arranged a dedicated team to follow up with each affected guest and provide different alternatives, including changing the banquet date and delivery for guests Hotel courtesy, guests can also choose to hold a wedding at other banquet venues in the hotel, or refund the full amount. They are working hard to find a solution and refer to the advice of professional consultants to resume related services as soon as possible.

Ruxin also pointed out that in accordance with the latest government announcement guidelines, the low and high blocks will be fully separated. The two buildings will operate independently to ensure that their guests will not contact each other. There will also be no public areas between the two buildings, and separate buildings will be used. Entrance and exit, elevators and pedestrian passages; the hotel will also strictly follow the guidelines of the Hong Kong government. The indoor ventilation systems of the two buildings operate independently and maintain the best hygiene standards and conditions at all times.

The West Nina Hotel in Tsuen Wan recommends that the affected newlyweds move to the top floor of the lower block to have wine.

(Profile picture)

In reply to "Hong Kong 01", the Customs stated that a hotel has recently cancelled a wedding banquet reservation. As of 5pm today (20th), a total of 4 complaints about the hotel have been received and the complainant has been contacted for details and investigation , If a merchant is found to have violated the Trade Descriptions Ordinance (the "Regulations"), the customs will take appropriate enforcement actions.

The Consumer Council spokesperson replied that the Consumer Council had received sporadic complaints from the hotel involved and reminded the public that there may be many uncertainties in the wedding banquet due to repeated epidemics. Consumers should ask for detailed information when signing contracts with merchants. Service content, avoid verbal promises, including terms of postponement or cancellation, arrangements for paid and unpaid items, etc. when the wedding banquet cannot be held as scheduled.

In addition, the Consumer Council pointed out that among consumer complaints about wedding banquets, there were 72 from January to September this year, of which 62 were contract changes/terminations. Merchants are also responsible for promptly and proactively communicating with consumers and explaining in detail under the epidemic situation. The arrangement to protect the rights and interests of consumers.

01News

The banquet hall of the West Nina Hotel in Tsuen Wan has no restaurant license. The Food and Environmental Hygiene Department issued a surprise inspection to warn that the banquet hall of the West Nina Hotel in Tsuen Wan suddenly cancelled the wedding banquet. Many couples are helpless: there is no explanation. The government announced the new round of quarantine hotels. Return to Hong Kong during Christmas and Chinese New Year

Source: hk1

All news articles on 2021-10-20

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