In order to promote the development of renewable energy, the government has launched a feed-in tariff plan since 2018. If citizens install solar photovoltaic or wind power generation systems on their premises, they can sell renewable energy power to power companies at a level of up to about 5 times the general electricity rate.
However, the latest issue of the Consumer Council's "Choice" magazine disclosed that some members of the public mistakenly believed that the contractor believed that the installation of solar panels could keep the existing illegal structures, and ultimately failed to sell electricity, which even caused trouble.
In addition, rooftop tenants in private housing estates, after paying the deposit and obtaining the approval of the power company, were not approved by the property management for installation. After the intervention of the Consumer Council, most of the deposit was successfully recovered.
The Consumer Council reminds citizens who intend to participate in the project to check the legal requirements first. Private property owners must pay attention to the building’s deed of mutual covenant and obtain the consent of the owners’ corporation and management company; village house residents must pay attention that solar panels cannot be installed in illegal structures. The rooftops, even illegal structures that have been exempted by the government are no exception.
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18 solar power system complaints recorded in the first 10 months of this year increased by 50% compared with last year
The Consumer Council recorded 18 complaints about solar power systems in the first 10 months of this year, a 50% increase compared with 12 in the same period last year.
The Consumer Council cited three cases in the monthly "Choice" magazine to remind the public to carefully select qualified contractors, and to pay attention to legal requirements and the deed of mutual covenant of buildings.
Because the original power generation capacity of some premises may not be sufficient, or an additional fee will be required to upgrade to "three-phase power supply", the Consumer Council recommends that the public should wait for the power company to respond to the results of the application before deciding whether to sign a contract.
The contractor did not follow up twice during the warranty period of the system accessories
A complainant spent 168,000 yuan to install a solar photovoltaic system on the roof of a village house. The watch was watched for two months. There was a problem with the inverter accessories. After the replacement, the problem recurred. However, the company did not send personnel to follow up and did not perform the contract. The prescribed free warranty for 15 years, free replacement of system parts within 5 years, etc.
Even if the Consumer Council intervened, it was unable to contact the company involved. In the end, the complainant decided to keep the unpaid project balance of $50,000 for future maintenance.
The contractor guarantees that unauthorized structures will not be affected. Buildings Department: declared unauthorized structures must be removed
Some rooftop residents have declared to the government that they are exempt from unauthorized rooftop structures. The solar power company claims that they can add canopies of the same height next to the unauthorized structures, and install solar panels on the new canopies, while keeping the unauthorized structures at a cost of 198,000 yuan.
As the company promised that it would not need to be demolished and would not affect the illegal structures, the households then paid a deposit of 10%, or 19,800 yuan.
However, the engineering company claimed that the households had been using single-phase power supply and had to pay a project fee of 30,000 yuan to change to three-phase power supply before they could sell renewable energy power to the power companies. The households refused to accept it and contacted the Buildings Department by themselves, but were told According to the regulations on the installation of photovoltaic systems in village houses, the declared illegal structures must also be demolished, and the power company also stated that the single-phase power supply capacity is insufficient and must be upgraded to three-phase power supply.
The Consumer Council reminds the government to exempt unauthorized structures from installing solar photovoltaic systems
After the Consumer Council intervened, the company involved still never gave a specific reply or actively followed up. The Consumer Council recommended that the complainant seek legal advice before considering whether to follow up through civil actions.
The Consumer Council reminded that the installation of solar photovoltaic systems in village houses can only be installed on the roofs of village houses without any illegal structures, even those that have been declared and confirmed by the government; in addition, the system with brackets should not be more than 2.5 meters away from the roof and the ground. .
The covered area shall not be more than half of the covered area of the village house where it is located.
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Rooftop households in private housing estates are not approved by property management for installation
Owners of private housing estates with rooftop units pay to commission a solar photovoltaic system engineering company to install solar system equipment, apply for feed-in tariff plans, report to the government, and register.
The entire project cost was 265,000 yuan. After the residents paid a down payment of 26,500 yuan, the property management company refused to install the project on the grounds that the project did not meet the legal requirements.
The complainant requested a refund and waited for a month, but there was no response.
When the Consumer Council intervened, the company in question stated that its solar energy system was legally regulated, and the power company had approved the relevant application. It believed that there was no need to unsubscribe according to the contract. It was only considering that the management did not agree to the installation, so it was willing to deduct the cost at its discretion. 15,000 yuan was refunded. After mediation by the Consumer Council, the complainant was finally refunded 21,500 yuan.
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