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Apple will allow repair of iPhones outside of service shops

2021-11-17T23:15:16.053Z


Apple will launch a device repair service known as Self Service Repair whereby users can purchase parts and change them themselves.


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(CNN Business) - 

Apple plans to give customers the ability to repair their own devices amid mounting pressure from regulators and consumers around the world for manufacturers to ease restrictions on product repair.


The company announced a new program on Wednesday that will allow it to buy replacement parts for Apple products beginning early next year. The program, known as Self Service Repair, will allow users to fix broken or damaged devices using repair manuals that Apple will publish on its website.

Apple plans to start with some components that often require replacements, such as displays, batteries, and camera modules.

The company says it will have more than 200 parts and tools available at launch and plans to add more over the next year.

The repair program will initially be available only to iPhone 12 and iPhone 13 users, but will later be extended to Mac computers using the new M1 chip made by Apple.

The company will disclose prices for its replacement parts only after the formal launch of the program next year, but Apple said it will charge individual users the same prices it currently charges independent repair providers.

Apple's move comes at a time when electronics manufacturers, as well as manufacturers of all kinds of products, from tractors to hospital equipment, are facing increasing pressure to ease restrictions on independent auto shops. device repair or user repairs, an impulse known as the "right to repair" movement. Companies have been criticized for using tactics that make it difficult for independent repair businesses to access devices, such as using non-removable memory or batteries, or sealing devices with a special glue. Critics argue that these tactics can cost consumers more,harm independent workshops and be harmful to the environment.

President Joe Biden signed an executive order in July directing the Federal Trade Commission (FTC) to issue regulations requiring companies to allow user repairs.

Days later, the FTC unanimously voted to condemn existing repair restrictions by manufacturers, and agency president Lina Khan vowed to "eradicate" illegal repair restrictions that may violate antitrust and consumer protection laws. from USA

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Regulatory bodies in the UK and Europe have also passed or are studying laws to oblige device manufacturers to provide replacement parts to their customers.

One of the most prominent advocates of the "right to redress" movement is Apple co-founder Steve Wozniak, who stated earlier this year that he "fully" supported the cause.

"We wouldn't have had an Apple if it hadn't grown up in a very open tech world," he said in a video on the celebrity website Cameo.

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iFixit, a popular consumer electronics repair website that has criticized Apple and other companies for not allowing self-repair, celebrated Wednesday's announcement.

"We are delighted to see that Apple supports what we have always known: everyone is genius enough to fix an iPhone," iFixit said on Twitter.

Companies like Apple have previously argued that their repair policies were in place to ensure that products are repaired properly.

"We believe the safest and most reliable repair is performed by a trained technician using genuine parts that have been properly designed and rigorously tested," said Apple Chief Operating Officer Jeff Williams in a 2019 statement announcing Apple's Independent Repair Shop Partner Program.

On Wednesday, Williams touted Apple's announcement as a way to give "customers even more options if they need a repair."

He also said the company "has nearly doubled the number of service locations with access to genuine Apple parts, tools and training, and we are now providing an option for those who wish to carry out their own repairs."

Apple said there are more than 2,800 independent repair providers in 200 countries who have access to its parts and repair expertise.

For now, the Self Service Repair program will only be available in the United States at launch, but Apple said it plans to expand the program to other countries in the course of 2022.

Manzana

Source: cnnespanol

All news articles on 2021-11-17

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