"True changes in the world" was a catchphrase that Hong Kong people chanted in the 1990s.
In the past two years because of the epidemic, many things have changed. The wage earners who have been working in the office began to work from home when the epidemic was severe. The meeting place was also changed from conference room to video software, and colleagues seemed to have become " Netizens".
The changes are usually chain-like. Take the retail industry as an example. Under the influence of the epidemic, sales have moved from physical stores to the Internet, which also changed the human resources policy (layoffs and salaries) and the rental market (decreased rents).
Written by: Dr Chung Kin Lai, Director of Quality and Safety, Hospital Authority
When doing administrative work in a public organization, I also feel the subtle changes in the administrative operation mode and even the corporate governance culture in recent years.
In the past, when public organizations discussed and implemented new policies, "Governance" was the most frequently appearing chapter in the document. Before introducing policies, the governance and implementation structure must be clarified. Which department makes decisions and each department is responsible Part, who to report to, must be clearly defined, the division of powers and responsibilities must be clearly defined, and it is about the "process."
The public healthcare system faced severe challenges during the epidemic. The second and third waves of the epidemic were raging. In the face of a short-term surge in confirmed cases, we must respond quickly to properly respond. Many policies have been decided today and will be implemented in a few days.
The establishment of community isolation facilities in AsiaWorld-Expo is the best example, which involves manpower arrangements, computer systems, infection control, and administrative operations. Colleagues from various networks and headquarters and various departments have worked together to finally put into service in a short time.
The public has expectations for public medical care. From the perspective of the public, what they need is "results": when will the new services be launched?
When will the issue of waiting time be resolved?
It is not difficult to find that there are always "roadmaps" and "timetables" in meeting documents and presentations in recent years.
The "Roadmap" should list the detailed execution order, and the "Timetable" should list the completion date of each process and the time to complete the goal.
Unlike the past culture that emphasized "process", what we want now is "results."
The subtext behind the "road map" and "timetable" are actually the four big characters "when is the delivery time".
Hong Kong is facing the problem of an aging population.
It is inevitable to change, because everything is changing at a high speed.
Hong Kong’s population is aging fast. According to the "Hong Kong Population Projection 2020-2069" released by the Census and Statistics Department, the population aged 65 and over will double in 20 years, while the birth rate will also drop sharply. Medical technology has developed rapidly, and artificial intelligence has become widespread. Various medical service links.
Today, "process" and "results" are equally important. Taking into account only the "process" may make a policy a waste of tomorrow. On the contrary, policies that place too much emphasis on "results" are often lacking in detail. Finding the balance between the two is where the skill lies.
In addition, Fast Fashion that ignores consequences is a thing of the past. What society needs is sustainability. In addition to the balance between the "process" and the "result" of the policy itself, the interaction and linkage between policies and policies It is also important that what society needs is not a piecemeal policy that treats headaches and feet, but a sustainable long-term medical development plan.
Hong Kong needs a sustainable long-term medical development plan.
For example, the elders aged 65 or above are currently the main service users of public hospitals. If they can cooperate with the government's policy of strengthening primary health education to allow elders to check their physical condition and manage their health well, they can "cut the upstream" at the source. Reduce the chance of admission.
In addition, the use of day medical centers, family medicine, general outpatient clinics and district health centers to handle some minor illnesses will also help shorten the waiting time for elderly specialist outpatient clinics.
The world is constantly changing. If we stay the same, the result will only be eliminated, Sad, but true.
"Hong Kong 01" "01 Medical Clinic" cooperates with the Hospital Authority to publish a column "Garden Tour" written by medical staff every Wednesday.
Xinglin.
"Xinglin" comes from the story of Dong Feng, a famous doctor in the Three Kingdoms era. Later generations praised the medical care with "Xinglin". Four Xinglinzhong from the Hospital Authority led a tour of the Xinglin Grand View Garden. They counted Xinglin people and Xinglin affairs through text and shared The reason for the little bit of Xie Zhong.
The Hospital Authority’s mobile app "book appointment for general outpatient clinics" has been extended to all clinics in Sham Shui Po and Tsuen Wan District. New crown pneumonia diagnosed after arrival with a variant virus, 1 Indian domestic helper and 1 Filipino domestic helper | 2 more imported confirmed cases of the same variant virus
