“We were locked in our wagons for four hours.
"980 passengers of the RER A lived a" nightmare "evening last Thursday, stuck in the forest between Maisons-Laffitte and Achères (Yvelines) following an electrical malfunction.
If the incident lasted so long, it is because the concern came from an electric cable which supplies the train. “It was about the tearing of a pantograph, explained the SNCF. The service was able to resume the next morning before rush hour thanks to the mobilization of SNCF teams during the night to resolve the incident ”.
“We were locked in our wagons for four hours.
"980 passengers of the RER A lived a" nightmare "evening on Thursday, November 18, stuck in the forest between Maisons-Laffitte and Achères (Yvelines) following an electrical malfunction. Station agents but also on traffic forecasts the next morning .
All the travelers were taken care of.
A version contradicted by the passengers.
On the phone, one of them denounces the waiting conditions.
“Despite several requests, we had neither water nor food.
SNCF agents came by to ask us if we needed medical help, that's all, ”laments Delphine, who was returning from work.
No compensation provided by SNCF
With the other users, they had to change trains, the operation took an hour: “We had to cross the tracks in the middle of the forest, at night, only lit by our phones. »Delphine was to join Conflans-Sainte-Honorine station, finally the replacement train was destined for… Poissy. And no longer served its destination. For the other passengers, it was necessary to take the substitute buses.
Nevertheless, some passengers were surprised not to see any compensation offered by the number 1 railway.
"I was told that the incident was beyond their control and had only had an impact on the comfort of the journey and that no compensation was provided", indignant Delphine.
On the RER A blog, they are several to express the same emotion.
"Hello, how do you get compensation for the purchase of a ticket that was only used to make a station instead of the ten planned?
», Posted an Internet user.