Fiber subscribers know that getting connected to this service is not always easy.
And having a neighbor who subscribes to fiber in turn can turn into a nightmare!
Faced with dysfunctions, what professionals in the sector call “
noodle dishes
” (a telling illustration of certain connections tangled in street cabinets), the telecoms authority bangs its fist on the table.
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Arcep asks operators in particular to adopt "
best practices
" identified by the profession. This consists more particularly in limiting the number of ranks of subcontractors in order to better identify the stakeholders. Technicians are also expected to take photos of the installations they are working on before and after their visit. A sort of inventory to find those responsible in the event of a problem. Arcep wants to avoid the dubious practices of disconnecting one subscriber for the benefit of another or opening a street cabinet at the crowbar, because the technician does not have the right key.
The telecoms policeman targets more particularly XP Fiber, the subsidiary of SFR in fiber.
She opened an investigation against him, in order to gather information and documents attesting to his good compliance with the practices in force in the profession.
