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Sparkassen: Important changes in online banking - what should change for customers

2021-11-25T14:11:01.190Z

For customers of the Sparkasse, online banking will change in the future: A new system is to be rolled out successively on the S-Group websites. What is changing.



For customers of the Sparkasse, online banking will change in the future: A new system is to be rolled out successively on the S-Group websites.

What is changing.

Berlin / Munich - The Sparkassen Group is introducing a new system that will make online banking much easier for customers in the future.

The conversion of the website will make it more intuitive for consumers *, the usability should save time and lead to the goal faster.

The revised design of the application is currently still in a test phase, but users can, if they wish, try out the new online banking using a demo version and, if they like, register for it.

Sparkasse renews online banking: aiming for easier use

According to

Chip.de

, the new website can currently only be used in certain regions and will be gradually expanded to other branches in the coming months.

Accordingly, the new online banking is already available at the Sparkassen in Hanover, Taunus or Hanau.

In the course of 2022, the portals of other branches are to be equipped with the modernized software.

There is also specific information about the advantages the new system has in store for customers: On the one hand, logging in using a computer and a mobile device such as a smartphone or tablet should work more easily.

In addition, navigation should become significantly easier in the future (online banking apps being tested).

There is apparently an unusual-sounding innovation: Accounts at other banks can be integrated into the Sparkasse system by the user in order to have a better overview of the finances.

Another pragmatic peculiarity is that a dealer or company logo appears when the account is moved in order to be able to define debits and additions more quickly.

Online banking at Sparkasse and Co .: Often a nuisance, especially for older people

Another adjustment comes into play for transfers: the control is simplified and the standing orders area is integrated directly into the corresponding mask in order to save clicks and time.

How the new online banking system of the Sparkasse * will be received by customers should be seen in the course of 2022.

Meanwhile, German savers have defended their title by a wide margin in a study across the euro area:

Online banking is often a hurdle, especially for older people. To make matters worse for those affected is the fact that stationary branches of the banks are increasingly closing in order to save costs.

The modernized software should also make it easier for older people to use Internet banking.

Meanwhile, a number of Sparkasse customers are annoyed: After the BGH ruling on fee increases, they are actually entitled to repayments.

But many savings banks hold out their customers *.

(PF) * Merkur.de is an offer from IPPEN.MEDIA.

Source: merkur

All news articles on 2021-11-25

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