Even Santa Claus makes mistakes.
Each year, many people wish to part with certain gifts deposited a few hours earlier at the foot of the tree.
If you are one of them today, here are the solutions available to you.
To discover
SIMULATOR - Are you getting paid well?
If the gift is from a store
Better to be confident when giving away a gift bought in a store. Because a merchant has every right not to take back an item that comes from his shop. However, as it is specified on the site of the UFC Que Choisir, many propose solutions of return. In most stores, you can ask to exchange your item for another. You will then have to choose a product at the same price, or pay the difference if it costs more than the first. You can also attempt to return the product in order to obtain a credit in the store. Otherwise, you can just ask for a refund. But in all cases, you must return the item in good condition with the receipt or invoice.
Read alsoGifts, New Year's gifts ... How to give without attracting the wrath of the tax authorities
The operation is easier in the event of a faulty or broken toy.
You must then return to the store of purchase with the receipt so that it can be repaired or exchanged.
The merchant is free to choose the solution that suits him.
Indeed the exchange can be complicated to obtain, in particular if the object in question is out of stock.
In this case, requesting a refund may be a good idea, with the hope of finding the identical toy in another store.
If the gift was purchased on the Internet
For distance purchases (by internet or by phone), the law is different and better protects the consumer.
From the moment the buyer has received the gift intended for you, he has 14 days to retract and be reimbursed.
For this, he must let the seller know by means of the form sent by him or by registered mail.
Once the seller is notified, the buyer has 14 more days to return the product.
Please note, we are of course talking about receipt by the buyer and not by the final recipient of the gift.
For once, people who have done their shopping at the last minute have an advantage.
Read alsoGiving customers a gift for the holidays, a business tradition that is still deeply rooted
Besides the question of deadlines, the main difficulty in obtaining a refund comes from the condition of the product.
UFC Que Chooser specifies that "
clothing and devices may have been tried on, but CDs, DVDs, video games and software must be returned sealed in their original packaging
."
Likewise, personalized gifts cannot be returned.
From the moment the merchant is informed of the consumer's desire to withdraw, he also has 14 days to reimburse him in full (delivery costs included).
Legally, he can also wait for the return of the product before proceeding with the refund.
Internet as a fallback
If the deadlines have been exceeded, or if you have lost the invoice, there are still online resale sites.
A solution particularly popular with the younger generations, including outside the Christmas period.
Sites like Leboncoin or Vinted can help sell a wide range of items.
For people who are uncomfortable with the Internet, specialized physical stores also exist.
Some are generalists and will include a wide variety of products.
Cash Express and Easy Cash are among them.
Others specialize in a particular segment of goods, such as Gamecash for video games.
To read also "Since December, I made 2700 euros": how teenagers use Vinted to make pocket money
These channels have the advantage of being less attentive to the state of the property.
We can thus resell games that have been used for a long time and clothes that have been worn several times.
In return, the price will be well below that of new acquisition.
So there are solutions for everyone, each with its advantages and disadvantages.
The best thing is to get your gift right the first time.