Hong Kong Disneyland increased its fare on November 20 last year and also launched a 30% discount for the renewal of the "Wonderful Everywhere Pass" annual pass. Recently, some Gold Card members discovered that the park has recently changed the terms of the offer, and they could enjoy 24 free parking throughout the year. It became available only before March 21, which caused dissatisfaction.
The park said on Monday (3rd) that it has no plans to cancel all free parking offers for Gold Card members after March, and apologizes for the misunderstanding caused by the recent update.
Disneyland announced that starting next year, every Friday to Sunday night, "Fantastic Dream Castle" will add lights, lasers, fountains, flames, pyrotechnics and fireworks effects.
(Photo provided by Disneyland)
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Consumer Council: It is necessary to proactively and promptly contact affected customers to explain in detail
The Consumer Council responded to Disneyland’s changes to the terms and conditions on Monday. The association said that it is concerned that there are theme parks that have caused consumer dissatisfaction and related online discussions due to changes in the annual membership terms.
The Consumer Council emphasizes that consumers purchase in advance based on the discounts and contents of the annual membership. If theme parks need to change the discount or modify the terms of the annual membership due to special reasons, they should proactively and timely through multiple channels according to the terms. Contact affected customers and explain in detail to allay consumers' concerns; consumers should also note that if the terms are changed and the relevant services are used again after notification, it means that they have accepted the relevant adjustments.
The 30% discount on the annual membership renewal of "Wonderful Everywhere" has attracted many members to renew their membership in advance. Among them, "Enjoy 24 free parking in a year" is also the focus.
However, some netizens have discovered that Disney recently changed the terms of the offer to make it possible to park 24 times for free from January 1 to March 21, 2022. The period of use has been greatly reduced. It also refers to members who have called customer service for inquiries, even for members who have already renewed their membership. , Also affected by the changes in terms.
The Disney website still states that Gold Card members can "enjoy 24 free parking times a year", but the terms at the bottom of the website specify that they can enjoy up to 24 days of free parking from January 1 to March 21.
A Disneyland spokesperson said on Monday that it reviews the guest experience and adjusts the membership benefits and terms of the annual pass at Wonderful Place from time to time, and provides exclusive privileges for different members.
The existing offer is that gold card members can enjoy a 40 yuan parking discount after using 24 free parking. We apologize for the misunderstanding caused by the recent update. "We have no plans to cancel all free parking for gold card members after March. Offers, details of the latest offers will be announced as soon as possible."
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Disney Annual Pass | After being accused of renewing the meeting, the discount will be changed to 24 times a year. Free parking is limited to free rides before March. Dream Castle Wedding Ceremony After attending the wedding, relatives and friends can enter the park to enjoy the new Christmas projects in Disneyland from now until January 2 Before the opening day, the entertainers were closed due to the patient's visit and completed the test before returning to work
