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Consumer Council|When using self-service laundry, pay attention to the electronic locker

2022-01-17T07:55:05.584Z


The Consumer Council mentioned that it has received complaints about self-service laundry services. If an elderly person uses a self-service clothes dryer, but it does not work after swiping a card to pay, he has to pay an extra fee. Another member of the public uses the electronic locker in the housing estate to settle the laundry


The Consumer Council mentioned that it has received complaints about self-service laundry services. If an elderly person uses a self-service clothes dryer, but it does not work after swiping a card to pay, he has to pay an extra fee.

Another member of the public used the electronic locker in the housing estate to settle the laundry and dry cleaning. After waiting for nearly a month, he was notified that the two branded shirts worth $3,607 he entrusted were missing. Fortunately, he kept the receipt for the purchase of the clothes. , but it still took nearly four months to settle the compensation.

The Consumer Council reminds that when using self-service laundry services, you should pay attention to keeping relevant payment records. If you use an electronic locker to send and receive clothes, it is best to take photos of the receipts and clothes as proof, and record the delivery time and locker number.


Among the complaints received by the Consumer Council, a woman patronized an electronic locker located near a housing estate to settle laundry and dry-cleaning clothes, and handed in shirts and white undershirts that were newly purchased for two years and only worn a few times. A total of 3,607 yuan. After paying the laundry fee of 58 yuan on the spot, I put away the receipt and locked the locker. I also received a confirmation text message from the service company, but I still haven't received it after 10 days. A month later, I was notified that two pieces of clothing were lost, and it took nearly four months to settle the compensation.

In one case, an elderly person used a 24-hour self-service clothes dryer, but the card payment did not start. Since there was no staff in the store, he had to repeat the steps and pay by card.

The victim then demanded to return the 30 yuan for the repeated payment and submit the transaction records of the electronic payment at the same time.

After investigation, Company B replied that it should refund 20 yuan by bank transfer. The victim was worried about the leakage of personal information and wanted to settle the payment by cheque or cash. With the assistance of the Consumer Council, he received a refund of 20 yuan in cash.

The Consumer Council stated that laundry merchants that provide self-service locker delivery services must take the clothes delivery procedures seriously and have the responsibility to ensure that the clothes are returned to consumers in good condition.

In addition, consumers are advised to take photos of the receipts and clothing as proof, and record the delivery time and locker number.

For some expensive or commemorative clothing, consumers should consider keeping the purchase receipts, and take photos for records before handing them over for cleaning. In case of disputes, there are evidences to rely on.

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Source: hk1

All news articles on 2022-01-17

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