Excluded from travel: Tui Cruises sorts out cruise passengers
Created: 01/21/2022 05:13
By: Franziska Kaindl
Some passengers could not start their journey on "Mein Schiff 1".
© Petra Nowack/Imago
The cruise line Tui Cruises recently excluded passengers from a Caribbean trip with "Mein Schiff 1".
That's the background.
The cruise industry is once again struggling with the pandemic: Recently, there have been more corona outbreaks on ships, and some trips have been completely canceled.
There is therefore currently great uncertainty among customers as to whether their planned trip can take place - including passengers who had booked a Caribbean holiday on Tui Cruises' "Mein Schiff 1".
As it turns out, this fear was actually confirmed for some passengers: the shipping company sorted out some guests shortly before the trip, as reported by the cruise portal
schiffe-und-kreuzfahrt.de
, among others.
Tui Cruises sorts out passengers two days before the cruise
On January 19, 2022, Tui Cruises started the
third 35-day Germany-Caribbean cruise
with "Mein Schiff 1" , but without a small selection of guests.
According to a message to the affected customers, which is available on the
schiffe-und-kreuzfahrt.de
portal , due to the current corona situation, the decision was made to
introduce stricter capacity limits
-
which meant that some passengers had to cancel their journey
.
Also interesting
: Booster duty on the cruise: Shipping companies are introducing stricter measures.
Apparently those passengers who booked later got the short end of the stick: "Knowing that there is no 'just' solution here, we
made the selection based on the time of booking
,
" it says.
In addition: "We are aware that this is a great disappointment for you and that you have been looking forward to your time on board.
We are really sorry.
At this point, we can only ask for your understanding of this very short-term decision.”
Also read
: Cruise vacation: These are the Corona rules at Aida, Tui Cruises & Co.
Excluded from cruise: divided opinions on social networks
The shipping company is offering affected customers a 10 percent price advantage for a new booking of a cruise trip* until December 31, 2022.
It remains questionable whether this is sufficient consolation for the passengers.
After all, they only received the news two days before departure and must have put a lot of organizational effort into planning the 35-day trip.
As the portal
Moin.de reports, there are some
critical voices
in the social networks
.
"Ten percent, seriously?
For the fact that you're almost sitting on packed suitcases," it should say, among other things.
But some also
understand the shipping company
: "Tui does everything to make a trip take place," says a user on Facebook.
(fk) *Merkur.de is an offer from IPPEN.MEDIA.
