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Inform, alert, reassure: when metro drivers speak up

2022-01-24T09:32:53.943Z


REPORT - For two years, the RATP has been training its drivers to speak up to fill waiting times and reassure travelers.


Welcome, dear travellers, to my train!

This is Myriam* the driver talking to you.

Currently everything is going well on line 4. I send you lots of good humor.

“It's a Friday like any other for this forty-year-old at the controls of the metro line 4 in Paris.

It's 9 a.m. Boarding his train, most travelers are heading to work, some are running to catch a train while others are strolling or strolling.

"

But all of them are my little travellers

," comments affectionately Myriam, who uses an assumed name to preserve her privacy.

Read also“Equipment defect”, “person accident” … What the periphrases of the SNCF and the RATP hide

A driver for nearly ten years, Myriam wants to take care of the 800 Ile-de-France residents she transports daily from Porte de Clignancourt to Bagneux.

An hour during which she likes to address them “

as if it were her family

”.

If daily journeys are often synonymous with anxiety for travelers, the driver wants to give them a smile.

I want to make this moment pleasant…

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Source: lefigaro

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