On the battery side, everything is fine.
French operators are deploying fiber with all their might and France is even first in the class in Europe.
“
At the end of the year, 87% of premises (businesses and households) will be eligible for fiber when the objective set by the government was 80% at the end of 2022
”, applauds Philippe Le Grand, president of Infranum, a federation of more than 600 companies in the sector.
But on the face side, the problems accumulate.
According to Valérie Alvarez, telecom mediator, the "
castaways of fiber
" are more and more numerous.
Read alsoOptical fiber: France passes the milestone of 10 million subscribers
Exasperated consumers make themselves heard: “
Every time a neighbor subscribes to fibre, I tremble at the idea of being cut off
”;
“
After three weeks, the technician came: a cable with 96 optical fibers had been cut by a worker
”;
“
It's simple, at customer service, no one answers me anymore.
""
The more people there are subscribers to fiber, or asking to be "
, the more problems there are, summarizes Valérie Alvarez, the mediator ...
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