Minister Delegate for Transport Jean-Baptiste Djebbari has asked SNCF to "
resolve as soon
as possible " the malfunctions of its new SNCF Connect digital application, he said on Sunday.
Read alsoA laborious start for the SNCF Connect application
“
What I said to the SNCF is that this transition to the Connect application, which it is true offers many more features in the medium term, was necessary.
On the other hand, there are dysfunctions that must be resolved as quickly as
possible, ”said Jean-Baptiste Djebbari, interviewed on the CNEWS television channel.
At the SNCF, "
they are committed to it, they have mobilized more than 30% of the workforce to answer a certain number of requests on the telephone
", observed the minister responsible for the railway company.
"It's a transition"
The day before, the CEO of the SNCF Jean-Pierre Farandou had promised that improvements would be made by the end of March to this application criticized for its lack of ergonomics and its malfunctions.
Jean-Baptiste Djebbari was careful not to overwhelm the SNCF, observing that "
it's a transition, all transitions are sometimes a little complicated
".
“
But in the long term, in the medium term and in what I hope will be the shortest possible time, that is in any case what I asked them, there is no doubt that this new application will offer much more features
," he said.
SNCF Connect is essentially the result of the merger of oui.sncf (the commercial site) and L'Assistant SNCF (the information application, especially oriented towards local travel).
Read alsoSNCF connect: Farandou promises improvements to the new application by March
In addition to the search engine, the criticisms relate above all to the loss of traveler files, problems reading ticket QR codes, fanciful itinerary proposals, the impossibility of making more than two connections or of choosing a stage, the disappearance of price comparisons, the impossibility of using the Wallet of iPhones to store tickets, difficulties in accessing a ticket to cancel it or the very dark background chosen for the application.
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