Gold medal for the seventh consecutive year.
Air France once again won first prize in the Customer Relations Podium in the transport category, a survey carried out in December 2021 by BearingPoint and Kantar among 4,000 French customers, the results of which were published on March 8.
Participants were asked about fifteen criteria examined from three angles: execution, connection and emotion.
The company has particularly distinguished itself on four criteria: enhancing customer loyalty, surprising them positively, providing them with a memorable experience, giving them the feeling of being unique.
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An experience beyond expectations
93% of customers surveyed plan to choose Air France for a future trip, a rate 8 points higher than the average.
89% of customers believe that employees enjoy serving them, a rate 13 points higher than the average.
2 out of 10 customers judge the experience with Air France above their expectations, which is the best score in the transportation category.
"We are very proud of this award obtained thanks to the talent of our teams and our internal training and animation program around the caring relationship,
rejoices Fabien Pelous, director of customer experience at Air France, in a press release
.
The caring relationship is the attention to others and the sense of French hospitality that make Air France teams unique.
We are very grateful to our customers for this proof of loyalty and trust.
Congratulations to all the Air France teams!
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