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Prenetics, the testing company, missed 25 people with a human error and notified the HA: Extremely disappointed

2022-04-20T14:02:18.364Z


From February 21 to March 1, the new coronavirus testing company Prenetics failed to send text messages of test results to 482 citizens, including 25 people, due to human error in uploading test results.


From February 21 to March 1, the new coronavirus testing company Prenetics failed to send text messages of test results to 482 citizens, including 25 patients who tested positive due to human error in uploading test results. .

Prenetics expressed its deep apologies for the incident and will follow up and investigate seriously.


The Hospital Authority, which received the complaint, expressed great regret and disappointment at the relevant error of Prenetics. It has issued a warning letter earlier, and requested the contractor to comprehensively review the process and follow up and apologize to the affected citizens. It also instructed the contractor to complete the After the investigation, it is necessary to submit a detailed report and implement the improvement plan, and reserves the right to pursue its legal responsibility.


Prenetics acknowledged human error in failing to notify 25 people of the diagnosis.

(File photo/Photo by Ou Jiale)

Prenetics: was processing the 5th wave of lag samples

Prenetics announced today (20th) that it received a referral from the Hospital Authority at the end of March, involving a citizen who did not receive a text message after receiving the test result.

The company launched an investigation into the incident and found that the incident involved 1,002 members of the public who returned deep throat saliva samples at the HA General Out-patient Clinic from February 21 to March 1.

According to the preliminary investigation, as the team was dealing with the lagging cases of the 5th wave of epidemic samples, there was a human error in uploading the test results, which resulted in the failure to send text messages of test results to 482 citizens, including 25 people who were tested. positive patients.

Prenetics apologises for the incident and will follow up seriously and conduct an in-depth investigation. After completing the investigation, it will explain the incident in detail to the HA, and will notify the 482 affected citizens by phone from now on to follow up and apologize. If necessary, you can re-send the test result short message.

Senior staff set up process gates and two-factor authentication remediation

In order to avoid similar incidents, Prenetics has adopted new monitoring measures, including arranging designated senior staff to set up multiple process checkpoints, and to follow up daily unprocessed samples, and to arrange for designated senior staff to double-certify the progress.

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HA: Warning letter has been issued to the contractor

The HA stated that it had received a preliminary report that the laboratory contractor involved failed to inform the public of the test results, and expressed its deep regret and disappointment that the contractor had made the relevant mistake. A warning letter had been issued to the contractor earlier, requesting the contractor to conduct a comprehensive review. process and follow up and apologize to the affected citizens.

The HA also instructs the contractor to submit a detailed report and implement the improvement plan after completing the investigation, and reserves the right to pursue its legal responsibility.

Looking through past records, Prenetics also made mistakes at the end of February last year, failing to complete the test of the samples received by the HA outpatient clinic within 48 hours. Some members of the public have waited for more than a week and still have no results. Test results, and then self-seeking a doctor to confirm the diagnosis, but the condition has deteriorated to critical.

Prenetics was issued a warning letter by the HA.

epidemic.

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Source: hk1

All news articles on 2022-04-20

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