Coronavirus testing company Prenetics failed to send text messages of test results to 482 citizens, including 25 patients who tested positive, due to human error in uploading their test results.
The Centre for Health Protection said today (21st) that all 25 positive cases were recorded as confirmed cases in the system.
Authorities stressed that patients are not allowed to go out under quarantine orders.
In addition, many recovered citizens reported that they could not obtain the recovery QR code.
The Centre for Health Protection stated that for the newly reported and verified positive cases in the past two weeks, there is a chance that the QR code cannot be obtained due to the recovery date on the 14th.
The authorities have uploaded the patient data of the past two weeks to the relevant system yesterday (20th), involving a total of more than 1.18 million cases, and relevant citizens can try to download it again.
▼On April 17th, the inspection of the enclosure of Zhengde Building in Cizheng Village, Tszyun Mountain was carried out by Prenetics▼
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Regarding the failure of the testing company Prenetics to issue the notice of testing, Ou Jiarong, the chief doctor of the Infectious Diseases Division of the Centre for Health Protection, pointed out at the press conference on the epidemic today that he had received the notification from the Hospital Authority and had checked the information to confirm that there were 25 positive cases involved, all of them in the system. Confirmed cases were recorded, and some of the cases were reported as positive through a second sample or a rapid test, so the authorities have followed up.
Ho Wan-xia, Chief Administrative Manager (Patient Safety and Risk Management) of the Hospital Authority, expressed her deep regret and disappointment at the contractor's mistakes. A warning letter has been issued to the contractor earlier, requesting a comprehensive review of the process and follow-up with the public. and apologize.
The HA has also instructed the contractor to submit an improvement report after completing the investigation, and must implement the improvement plan, emphasizing that it will reserve the legal right to pursue responsibilities.
She also pointed out that the patient samples involved should be submitted from the end of February to the beginning of March, and theoretically the patient should receive the test report from the beginning of March to the middle of March.
▼Disneyland will reopen on April 21▼
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▼The gym will reopen at 0:00 a.m. on April 21▼
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In addition, many venues reopened today. Deputy Secretary for Food and Health Xu Deyi reminded the public that the vaccine pass will enter the second stage from next Saturday, that is, people aged 18 or above must receive two doses of the vaccine before they can enter restaurants and designated place.
After entering the third stage at the end of next month, except for those who have recovered from the new crown, others must receive the third dose six months after the two doses.
Xu also pointed out that the vaccine pass policy reserves enough time to enter the next stage, and calls on the public to get injections on time.
If you have not received the third shot, if you have enough time to get vaccinated, you are urged to grasp that there is still about five weeks to get vaccinated, so as to facilitate access to designated places in the future.
Amendment to hand over animals to Xu Deyi: Seeing whether the handling method can make the public feel more at ease
The authorities have earlier amended the law to instruct owners to surrender their pets if they believe that animals have been infected with the new coronavirus.
Asked if the government has enforcement details?
Xu Deyi responded that the amendment was based on the fifth wave of animal-to-human transmission of hamsters, emphasizing that "the case or situation is very rare, and it is the first time in the world." In addition, there is scientific evidence that there is animal-to-human transmission and group infection, so In this particular case, there is Operation Hamster Fight.
Xu pointed out that some members of the public are concerned about the situation after the animals are quarantined and detained, but he thinks it is the implementation details. He said that the authorities will work with relevant departments such as the Agriculture, Fisheries and Conservation Department to study how to deal with them better.
▼On January 19, AFCD went to Mong Kok Little Boss to kill and detect it▼
The newly diagnosed data in the past two weeks have been uploaded to the recovered patient system
The government announced earlier that starting from April 19, citizens can obtain rehabilitation QR codes from online platforms and smart convenience channels.
However, a large number of citizens reported that they failed to receive it.
Au Jiarong pointed out that on the first day, all the information on confirmed cases before April 6 had been uploaded to the relevant electronic system, involving 1.117 million cases.
The authorities also updated the system yesterday, uploading the information of citizens who have been diagnosed in the past two weeks to the relevant system, involving a total of more than 1.187 million cases.
Ou also responded that some newspapers said that nearly 400,000 confirmed patients failed to obtain QR codes.
He emphasized that the reported figures are incorrect, and pointed out that in the fifth wave of 1.18 million confirmed cases, the authorities have been updating and uploading information to various systems in a timely manner, and there is no accumulation of a large amount of information.
He also reiterated that all positive case information has been uploaded to the system, and daily cases will be updated in a timely manner, and there is no lag or update problem.
▼Apply for Rehabilitation Record QR Code▼
Combining three reasons, the recovered citizens cannot obtain the recovery code Ou Jiarong: You can try again
Au Jiarong also explained that some recovered citizens were unable to obtain the QR code. It is believed that the main reason is that the patient reported or verified the information in the past two weeks. However, since the database was updated yesterday, the relevant citizens can try to download it again today.
In addition, he pointed out that some citizens' information is not in the authorities' database of confirmed cases, for example, the previous upload was unsuccessful or there was no report.
The third reason is that the information entered by the recovered persons does not match the information in the database of confirmed cases of the authorities, such as the identity card number or the month of the positive result.
In order to follow up on people who failed to download the QR code, Ou pointed out that the authorities had set up a
hotline (2569 5777)
earlier , but due to the large number of inquiries on the hotline, the authorities have dispatched additional staff to answer incoming calls.
Members of the public can also use
e-mail (ratp@dh.gov.hk)
to make enquiries. After receiving the e-mail, they will contact and follow up on the case.
Ou also emphasized that the government has previously announced that during the transition period before June 30, recovered persons can enter the vaccine pass premises with a variety of records, including discharge documents, nucleic acid positive text messages, electronic or paper records, notification text messages and electronic records, Quarantine orders, etc.
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