The new crown epidemic has lasted for more than two years, and Hong Kong people have become accustomed to ordering takeout online, and the related complaints have also risen sharply.
The Food and Health Bureau pointed out today (April 4) that complaints related to food safety have increased by 17 times from 9 in 2019 to 164 in 2021, and complaints related to the Trade Descriptions Ordinance have tripled to 77.
The authority pointed out that the FEHD is planning to regulate restaurants, and it is necessary to ensure the quality of takeaways and maintain an appropriate and safe temperature, and that the delivery will not be disturbed, so as to reduce the chance of cross-contamination of food. The relevant arrangements will be announced later.
▼Ordering takeaways has become the norm during the epidemic▼
Received 242 food safety complaints in 3 years
According to a written reply by the Secretary for Food and Health, Sophia Chan, to a question from a Legislative Council member, from 2019 to 2021, the FEHD and the Customs and Excise Department received 9, 69 and 164 complaints on food safety respectively, with a total of 242 complaints, involving the Trade Descriptions Ordinance There were 17, 20 and 77 complaints respectively.
The authorities pointed out that, considering the increasingly common mode of operation of delivering food through online platforms, the FEHD is planning to explicitly require restaurant licensees to ensure that food delivery is delivered through online platforms or under the existing licensing system. The food delivered by the service contractors all meet the relevant licensing conditions, including ensuring that takeaway and delivery food are kept at an appropriate and safe temperature at all times, and are not disturbed during the delivery process, so as to reduce the chance of cross-contamination of food, FEHD will later Specific arrangements will be made.
▼The two major takeaway platforms have each offered discounts to attract customers▼
Remind restaurants to ensure takeaway food is at the proper temperature
In addition, in response to the epidemic, the Centre for Food Safety under the FEHD has issued a special issue to the major online food delivery providers on "Food Delivery Points to Note During the Epidemic", reminding relevant operators to maintain cleanliness and hygiene to ensure that the delivered food meets the Proper temperature control to ensure food safety.
▼The takeaway platform foodpanda had a labor dispute last year▼
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In the evening, the ban on dine-in meals is lifted, and the takeaway platform promotes discounts to retain customers. Some restaurants choose to keep the takeaway discount to attract customers. At a glance, you can get up to half price for takeaway.