MTR has always actively advocated a caring and inclusive culture and spared no effort in fulfilling its social responsibilities. Earlier, by establishing the development direction of "Go Smart Go Beyond. Towards the future", we hope to be more intelligent and caring for different aspects in all aspects. For those in need, such as the elderly, hearing-impaired, visually-impaired and people with limited mobility, we will provide them with the most considerate services.
MTR, which has been awarded the "01 Corporate Gold Medal Award - Outstanding Public Utilities Barrier-Free Facilities Brand" for the second consecutive year, fully demonstrates the company's care for people with different needs in the society and its service concept of actively helping different communities to integrate into society.
In order to take care of the needs of the elderly, MTR has cooperated with the Jockey Club Centre for the Aged since May last year, and invited experts to produce a series of short videos to provide training for frontline staff to enhance their ability to identify patients with dementia and learn how to comfort them. Emotions of the elderly with dementia and improvement of related communication skills.
At the same time, it also actively promotes smart travel to the elderly, teaching the elderly how to use the "Itinerary Guide" and "Quick Exit" functions of the MTR Mobile app to find the point-to-point itinerary and station entrances and exits with the least walking distance, helping them to travel comfortably and comfortably. iron.
In addition, the station will continue to optimize its facilities to take care of the elderly in an all-round way, such as adding large entrance and exit signs and seats, gradually adding benches with armrests and backrests at MTR bus stops, and enlarging the fonts of bus stop signs and notices.
MTR actively optimizes station facilities and services, such as adding seats and large entrance and exit signs, to make it easier and more comfortable for the elderly to take the MTR.
During the epidemic, in order to more considerately take care of the needs of the hearing-impaired, MTR staff are specially equipped with masks with anti-fog transparencies, which are worn when necessary, so that the hearing-impaired can read lips and communicate with staff, and also allow them to See the friendly smile of the staff.
MTR staff will wear smiling masks when necessary to facilitate communication with the hearing impaired.
Guide dogs have always been friendly partners for the visually impaired. MTR staff will also pay special attention to visually impaired passengers carrying guide dogs and offer assistance when needed.
The stations are equipped with tactile station layout maps to facilitate the visually impaired to understand the location distribution of the stations.
There is also a guide path for the visually impaired at the station, leading to a gate with a sounder. When exiting the gate, the Octopus will deduct the fare and the balance. At the same time, the escalator is equipped with a sound reminder to remind the visually impaired to be careful up and down.
MTR stations are equipped with tactile station layout plans to help visually impaired people understand the location distribution of the stations.
MTR also cares for wheelchair users in every possible way. Last year, "accessible ramps" were installed on the platforms of 26 light rail stations to reduce the height difference between the platforms and the carriages and ensure that wheelchair users get on and off the light rail carriages. safety and convenience for them to come and go on their own.
An "accessible ramp" has been added to the platform of the Light Rail station to ensure the safety of wheelchair users.
In addition, starting this month, iCentre at Kowloon Tong Station has also launched a trial of "electric wheelchair-specific charging sockets". People with electric wheelchairs only need to bring their own transformers and they can use the socket to charge themselves, making it easier to get in and out.
Kowloon Tong Station is equipped with a "dedicated charging socket for electric wheelchairs", which is convenient for those in need to charge by themselves.
MTR actively promotes a caring and inclusive culture, and will launch more new smart services specially designed for passengers with special needs, including the elderly, hearing-impaired, visually-impaired and people with reduced mobility, to cater for the different needs of passengers, and hope that every passenger You can easily take the MTR.
(Information and photos provided by customers)
