I need to change my train ticket booked via the SNCF Connect platform.
But when I click on “edit”, an error message appears.
Impossible to do anything.
How can I do ?
Roman, 28 years old
Dear reader,
Even if the teams in charge of developing the SNCF Connect application claim to have corrected most of the bugs present at launch, some problems remain.
In your case, you can contact SNCF Connect & Tech on 01 84 90 90 90 or SNCF customer service on 3635 (non-surcharged calls) with your travel reference.
Another option is to contact SNCF Connect on the dedicated Twitter or Facebook pages, describing your problem and specifying your travel reference as well as your first and last name.
Advisors are mobilized to respond to private messages sent by Internet users.
Last possibility: go to the station to change your reservation with an adviser.
In addition, while waiting for the last bugs to be corrected, know that you can book your next tickets via another platform, such as Trainline, Omio or Tictactrip.
These multimodal comparators make it possible to book train tickets (but also bus, plane or carpooling), both in France and abroad.
The prices and after-sales conditions (exchange, refund...) are the same as those of the official channels of the railway company, and national discount cards are accepted.
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