It has been more than one month since the application deadline for the "Temporary Unemployment Assistance" scheme.
DAB Legislative Council members Gan Wenyu and Lau Kwok-hsun said that they received a large number of requests from the public, and some applicants received supplementary documents or notices of disapproval.
They hope that the government will remember the original intention of setting up the aid, handle it as appropriate, and assign additional staff to process and approve applications, so that citizens can get "life-saving money" to solve their urgent needs.
In addition, although the government stated that the next batch of successful applicants would be notified in succession, it indicated that it would not accept appeals for the time being. The DAB suggested that the Policy Innovation and Coordination Office should set up a "fast-track appeal mechanism" so that those who need to appeal can directly contact the The government's innovation office staff counterparts avoid the need to relay the government's communication problems through the contractor, and do not need to "send a death sentence".
The application for temporary unemployment assistance has been closed for more than a month, but the process has become chaotic, and the political party has received many requests from the public.
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In some cases, one person is approved and the other person is rejected
Lau Kwok-hsun pointed out that the public had many doubts about the rejection of the application, and also found that there were loopholes in the approval mechanism. For example, two applicants worked in the same company before they lost their jobs. The two applicants had similar unemployment situations, but in the end only one of them was approved. He questioned The application conditions are too complex to allow for human error.
Yan Wenyu said that the authorities said that applicants could call the hotline to ask the contractor to conduct a review, but only a large number of cases reported that the hotline was "extremely unreachable", or that the phone was only connected after four and a half hours. I advise them not to re-examine, their attitude is sloppy and extremely uncooperative. It is suggested to improve the service quality of the enquiry hotline, assign more manpower to answer the phone, and even optimize the online system and mechanism, clearly show the progress of the application, and improve the document uploading function.
DAB Legislative Council members Yan Wenyu and Liu Guoxun met with reporters.
(Photo by Yu Junliang)
The time limit for submitting supplementary information is too short
They also pointed out that the government's practice of requiring unqualified applicants to submit supplementary documents within five days is inappropriate. During the past long holidays, some applicants did not have enough time to prepare relevant documents. 10 working days.
The Federation of Trade Unions also stated that it has received many requests for assistance referring to unsuccessful applications for the government's temporary unemployment support scheme, including because it is unclear where the information submitted does not meet the requirements, and the information cannot be submitted within the deadline.
The Federation of Trade Unions believes that the government has earlier stated that if the unemployed have worked as "casual workers" in the 30 days before submitting their application to make a living, it may be treated leniently. .
$10,000 Unemployment Support | Late pay was rejected as no income at the end of last year Worker: The government bullied $10,000 Unemployment Support | Half a year without work for two days and the application was rejected Worker: I was abandoned Temporary Unemployment Support | Accumulated over 15 10,000 people approved to subsidize the government's target "zero" this month