Acute disruption in card payments - Thousands of terminals affected nationwide
Created: 05/25/2022Updated: 05/25/2022, 10:10 am
By: Lisa Mayerhofer
On Tuesday, there were disruptions to card payments in supermarkets, petrol stations and retailers.
© Daniel Karmann/dpa
Card payments were disrupted in supermarkets, gas stations and retailers on Tuesday, lasting until Wednesday morning.
According to a report, a specific card reader is affected.
Munich – There have been repeated problems with card payments throughout Germany since Tuesday.
In some cases, customers can no longer pay with their EC card or credit card in petrol stations, supermarkets and other retailers.
Reports from all over Germany accumulated
on the information
portal alle disturbances.de .
All major providers - such as Visa, savings banks, Volksbanks, Commerzbank - seem to be affected.
Several supermarkets, such as Konsum Dresden, informed their customers about the problem on Facebook: "Attention, an important note for you!
Due to a Germany-wide disruption, card payment is currently not possible in our stores.”
Malfunction with card payment: Apparently a specific card reader was affected
It is not yet entirely clear where the disruption is coming from.
The software provider Huth, which offers checkout systems for gas stations, wrote on its website, for example, that parts of a specific payment transaction were currently affected by a network disruption.
The manufacturer emphasized that this was not a fault in the Huth system, but in network operation: “The terminals cannot connect to the host.
Work is already underway to fix the problem."
According to Saarländischer Rundfunk, the fault is due to a specific device.
They attribute the problems to an error in the current software of the Verifone H5000 card reader.
According to the manufacturer, the card reader is the best-selling terminal in Germany.
So far, however, there has been no official statement from the manufacturer.