Where better to be hospitalized?

These are the hospitals that have received the highest ranking in Israel

According to a satisfaction survey conducted for the first time after the Corona, the leaders are Rambam Hospital, Beilinson and Hadassah Mount Scopus.

In contrast, the last in the ranking are Hillel Yaffe, Kaplan, and Sheba, which dropped in its ranking from 2018.

Young people are less satisfied with the treatment compared to those aged 34 and over, while men are more satisfied with it than women

Meirav Cohen

26/05/2022

Thursday, May 26, 2022, 6 p.m.

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In the video: Nurses' strike in protest of violence against medical staff (Photo: Walla system! Hadassah Hospital spokeswoman)

The largest hospitals with the best patient experience are Rambam in Haifa, Beilinson in Petah Tikva and Shaare Zedek and Hadassah Mount Scopus in Jerusalem, according to a survey conducted by the Ministry of Health during the months of May-December 2021 among hospital departments. Hospitals with satisfaction The patients who rated the experience with the lowest score, on the other hand, are Sheba Medical Center in Tel Hashomer, Hillel Yaffe Hospital in Hadera and lastly Kaplan Hospital in Rehovot

. 92%, the Scottish Hospital, also in Nazareth, with 91%, and the Springs of Salvation in Bnei Brak with 88%. This year, they gave a total score of 83% to hospitals in Israel.

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To the full article

First survey conducted since the outbreak of the corona.

Internal Medicine Department, Barzilai Hospital (Photo: Shai Makhlouf)

This is the first survey conducted since the outbreak of the Corona epidemic, in which all hospital wards except emergency wards, intensive care, rehabilitation wards, psychiatry, women, maternity and children participated.

Hospitals for which a significant increase in the concluding score has been recorded are

thanks to an increase in both the wards and the wards.

thanks to a 12% increase in the inner wing.

thanks to a 10% increase in the surgical wing;

thanks to the increase in the surgical ward.

Survey data (Photo: ShutterStock)

Compared to hospitals by size, the gap is narrowing, although centers are still getting higher scores on outcome measures.

In comparison between hospitals located in the periphery and in the center of the country the differences disappear, except for questions of general satisfaction and willingness to recommend those who receive higher scores in the center.

It is evident that super centers and hospitals located in the center of the country enjoy a positive image.

Younger patients between the ages of 34-18 are less satisfied compared to patients aged 34 and over.

Non-urgent patients are more satisfied in all parameters compared to urgent patients who came through the emergency room, men are more satisfied than women, chronic patients are less satisfied in all parameters.

Inpatients who were given the option to choose the hospital are more satisfied than those who were prevented from choosing.

Hospitalized in the hallway

7% of the patients interviewed were hospitalized in the hallway during all or part of the hospitalization.

It should be noted that there is a downward trend in the rate of hospitalized in the corridor at the national level, by 11% compared to 2016, 9% compared to 2018.

The rate of those hospitalized in the corridors is higher in the internal medicine department, 10%, in general and in the internal medicine departments in particular (12%).

The proportion of those lying in the corridor is lower, 4%, in small hospitals.

The patient experience is significantly impaired while hospitalizing a hallway.

The survey recorded gaps of 8% -17% in scores between those who were hospitalized in the hallway and those who did not.

Also, among those who lay in the hallway, a higher percentage reported feeling discriminated against.

An increase in the rate of hospitalized in the corridor compared to previous years was observed in the hospitals of Shamir Assaf Harofeh, Hillel Yaffe and Barzilai.

In contrast, the significant declines in the proportion of patients hospitalized in the corridors since the previous survey have occurred in Rambam, Shaare Zedek and Laniado.

In good hands

The survey shows that 80% of patients rated their overall satisfaction with scores of 10-8, which amounted to an elaborate score of 83% satisfaction.

81% of respondents were willing to recommend the hospital where they were hospitalized;

88% felt patients were in good hands.

At the national level, the improvement achieved in the indices of treatment and respect for the patient was maintained, 88%, information and clarity of explanations 85% and the sequence of treatments 83%.

In addition, 80% are satisfied with environmental conditions.

The patient empowerment and participation index continues to rise slowly and receives a score of 77%.

Compared by department types, this year too the departments of the internal ward receive lower scores in most of the parameters examined compared to the surgical departments and the other departments, but it is evident that the internal departments continue to improve in all parameters.

From the survey data (Photo: Official website, Ministry of Health)

"The fourth review of the patient experience in the inpatient wards was conducted three years after the previous survey conducted by the Ministry of Health in 2018," said Health Ministry Director General Prof. Nachman Ash about the survey. Were able to maintain high patient satisfaction and even achieve further improvement.

This is despite the hospitals' dealing with the corona, while reducing or closing internal wards and burdening the treating staff.

This indicates the quality of the caregivers and their great dedication to their patients. "

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