9-euro ticket: With the saver ticket on the ICE - In this case it is possible
Created: 06/17/2022, 14:42
By: Patricia Huber
Many train drivers are currently complaining about delayed or canceled trains.
But consumers can insist on their rights despite the 9-euro ticket - and then even use long-distance transport.
Munich – The Pentecost weekend was a stress test for Deutsche Bahn – as expected, the rush of customers was great.
The nine-euro ticket may have played a key role in this.
The saver ticket from the relief package led to overcrowded and delayed trains in many places.
In such a case, users of a nine-euro ticket can also board the ICE.
With the nine-euro ticket in the ICE?
This is possible in the event of delays
Because even with the saver ticket, passengers are entitled to the statutory rights.
Means: If there are problems with the corresponding connection, special rules apply.
"In the event of train delays or cancellations of local trains that lead to a delay of at least 20 minutes at the destination station, travelers with a nine-euro ticket have the right to also use a long-distance train," a spokeswoman for Deutsche Bahn told the
Berliner Zeitung
.
The long-distance trains include ICE, IC or EC - i.e. the trains that are actually excluded from the nine-euro ticket.
But watch out: There are a few details to consider.
Passengers are not allowed to simply board the more expensive train with the cheap ticket.
A corresponding ticket must be purchased beforehand.
The price will then be refunded.
"In order to have their long-distance ticket reimbursed, the customer must inform the Passenger Rights Service Center in writing that there was a delay on their route and that they therefore had to use the long-distance ticket." A screenshot from the DB app, from which the delay can be read, is sufficient proof is.
Nine-euro ticket: refund?
Not for the cheap ticket
In the event of a delay, there is usually also a partial refund of the ticket price.
As a rule, the following applies here: If the delay is more than 60 minutes, 25 percent of the ticket price will be refunded.
From 120 minutes, passengers can claim half of the costs back.
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However, this option is not available with the nine-euro ticket, since it is a time travel pass.
With these tickets, reimbursement is limited to 25 percent of the price.
In the case of the nine-euro ticket, that would be 2.25 euros.
But the legislator stipulates that compensation must only be paid from a value of four euros.
Thus, the compensation for the nine-euro ticket is completely eliminated.
(ph)
