Many airlines have been canceling flights in recent weeks and cancellations have become a matter of routine.
Along with all the difficulty and dealing with finding new flights, passengers claim that Issta also charges cancellation fees from them, even though they are not the ones who canceled at all.
"Issta charged us $ 30 for canceling a flight that we did not cancel, the airline canceled, why do we have to pay," says a passenger whose flight to Greece was canceled by the airline.
During the Corona period, a class action lawsuit was filed with the Israel Consumer Council against Ista on this issue, following dozens of inquiries received on this issue.
In addition to canceling the flight, the airline has to find an alternative flight, but there are quite a few cases where airlines do not do so and do not help passengers find an alternative flight.
It is important to remember - airlines are obligated to compensate the passenger in accordance with the law.
In some situations subject to Israeli law and in other situations subject to the laws of other countries.
It is important that you check what you deserve if your flight is canceled.
Issta responded: "Issta is a travel company that provides service to customers who want to fly abroad or vacation in Israel. As part of this, we invest a lot of resources in the profession of our travel agents and in providing service to our customers despite the great pressure. This is for the treatment done on our behalf, which includes, among other things, updating the customer, returning the money from the supplier and more. "
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