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Chaos at the airports: "Significant problem" for the holiday industry - travel agency gives tips

2022-07-04T12:53:23.981Z


Chaos at the airports: "Significant problem" for the holiday industry - travel agency gives tips Created: 04/07/2022, 14:41 The desire to travel is back, although not yet at the level of the pre-Corona period. Massive staff shortages are now affecting aviation. How do holidaymakers react to this? (Icon image) © AndreyPopov / IMAGO The desire to travel is back, although not yet at the level of t


Chaos at the airports: "Significant problem" for the holiday industry - travel agency gives tips

Created: 04/07/2022, 14:41

The desire to travel is back, although not yet at the level of the pre-Corona period.

Massive staff shortages are now affecting aviation.

How do holidaymakers react to this?

(Icon image) © AndreyPopov / IMAGO

The desire to travel is back, although not yet at the level of the pre-Corona period.

Massive staff shortages are now affecting aviation.

How do holidaymakers react to this?

Erding

- "Of course we have lost a lot and are not yet at the level we were before the pandemic, but we are very satisfied, business is going very well now," says Katrin Keller from the Reiseatelier in Erding.

In addition, some things have changed after the pandemic – above all, prices have gone up.

"The bottlenecks at the airports pose a significant problem for the industry and travelers," admits Keller.

Her travel studio is struggling with the fact that many flights are being cancelled.

"Alternatives are usually only offered at very short notice," says the managing director.

Airport chaos: Travel agency recommends package tours - "Customers are better protected"

Therefore, customers would have to be prepared for flight cancellations and changes as well as longer waiting times.

"We try to advise customers as well as possible," explains Keller and says: "We currently tend to recommend package tours." She justifies this by saying "that customers are better protected".

By the way: everything from the region is also available in our regular Erding newsletter.

The Hagl travel agency in Dorfen is also back in business.

"Fortunately, our customers have not had any major failures or problems in the past few weeks or during the Whitsun holidays," reports owner Monika Hagl.

She cannot really estimate the extent of the flight cancellations in the next few weeks.

She herself has already experienced how Lufthansa customers were literally left sitting.

But that, she remembers, was “fortunately a package tour”: you couldn't have flown to Mallorca on a Saturday morning, but you could have left in the afternoon.

Chaos at the airports: Customers can't get away from Gran Canaria

However, Hagl has also experienced that customers have not been able to get away from Gran Canaria at first.

"They stayed there one more night and didn't catch a plane until the next day." However, since most recently package tours have been sold, "we hope that there won't be any major problems," says Hagl and takes the view , "that otherwise the tour operators would have to take care of a replacement".

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The most popular destinations in her office at the moment are Spain and Greece.

She and her team are not quite at the level they were before Corona, "but things are going very well at the moment".

Due to the current development, Hagl advises its customers particularly intensively, for example that they should be at the airport earlier than usual in order to get through the security check faster.

The Hagl travel agency team has also noticed that it has become more difficult to find specialist staff.

Therefore, it would be very happy about qualified reinforcement.

Flight chaos: Vacationers should be at the airport earlier than usual

"Things are going well," sums up Sabine Kuliga-Lenffer, Managing Director of the Holidayland in Dorfen.

Although they have not yet reached the pre-corona level again, “the demand is increasing every day”.

There are delays and flight cancellations at the airport, "but that's still limited," says Kuliga-Lenffer.

"I have the feeling that Munich Airport is not quite as badly affected," she says, adding: "Of course there are changes as a result of the pandemic." Some customers are still unsure.

However, this will get better over time, as there are hardly any travel restrictions.

The organizers have also reacted and are offering customers more flexibility with more cancellation options.

"During the pandemic, we were only in the office to a limited extent," recalls the managing director.

100 percent of her employees were on short-time work, "and every booking we made required a lot of advice," says the businesswoman, looking back.

But: "We were happy about every booking."

You can find more current news from the district of Erding at Merkur.de/Erding.

Alicia Steber

Source: merkur

All news articles on 2022-07-04

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