The importer of Apple devices, Icon Group, will compensate consumers in the amount of NIS 2.4 million as part of a settlement agreement in a lawsuit filed by the Consumer Council.
During the years 2013-2007, the Israeli Consumer Council received complaints against Icon Group, according to which in the event of a malfunction in the iPad and iPod, the company's customers were not given the option to purchase spare parts.
They were required to purchase a "spare parts kit" - a new device at a cost of up to 75% of the original product price, instead of repairing the fault.
Under the settlement agreement, Digital Islands and Icon Group will compensate consumers as follows:
Consumers who purchased (from 2007 until the settlement agreement is approved) the replacement device after their device broke down in the two years after purchase, will be compensated in the amount of NIS 70 to 1,050, depending on the type of device and the date of purchase.
• Consumers whose device broke down in the two years after purchase (from 2007 until the settlement agreement is approved), and who did not purchase the replacement device, will also be compensated (depending on the type of device at the time of purchase).
The amount of compensation is not predetermined, and depends on the extent of participation in the settlement.
• Digital Islands and Icon Group undertake to offer consumers whose device has broken down during the first two years after purchase, and contact it in connection with the breakdown, an option to repair the device in the laboratory with which they are connected, and will allow you to purchase spare parts.
In addition, the wording of the warranty certificate given to purchasers at the time of purchase will be amended.
The Consumer Council notes that "this is a significant achievement for the consumer public - a compromise arrangement that offers direct compensation."
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