The ICAC Complaints Committee submitted its 2021 annual report today (6th). The Committee received 13 complaints related to the ICAC last year, with a total of 26 allegations. 4 of the 3 complaints were found to be true, involving a total of 5 ICAC officers. All personnel were instructed by their superiors.
One of the complaints involved two assistant investigation officers. One officer provided the public with an incorrect reporting email address, while the other officer unknowingly confirmed to the complainant that the email was correct.
The ICAC Complaints Committee submitted its 2021 annual report today (6th). The Committee received 13 complaints related to the ICAC last year, with a total of 26 allegations. 4 of the 3 complaints were found to be true, involving a total of 5 ICAC officers. All personnel were instructed by their superiors.
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According to the information in the annual report, in 2021, the Committee received a total of 13 complaints against the ICAC or its officers, involving 26 allegations. Among the allegations received, 69% involved negligence by ICAC personnel, 23% involved misconduct, and 8% involved misconduct. about abuse of power.
The Committee also reviewed the investigation reports of 13 complaint cases received in 2020/21, involving a total of 25 allegations, of which 4 out of 3 complaints were substantiated, involving a total of 5 ICAC officers.
The investigation director did not inform the investigation results in a timely manner
The first complaint states that after investigating a report, Investigation Officer A found no evidence of corruption or other crimes. The complainant called after 3 months to check the progress. Officer A informed the result and apologized for the omission of notification. The dissatisfaction with the result refers to Director A's failure to conduct a thorough investigation and to notify the result in a timely manner.
After investigation, the ICAC was satisfied that the case had been thoroughly investigated. Director A admitted that he had urgent work at the time, and that he was not in good health, and that he had been granted long-term sick leave and could not be notified of the result in a timely manner.
The ICAC believed that Director A did not timely notify the investigation results that the allegations were substantiated, and the delay was not satisfactory. It gave instructions to Director A and reminded the supervisors to shorten certain specific tasks, including the completion time limit for notifying the complainant of the investigation results.
The ICAC Complaints Committee submitted its 2021 annual report today (6th). The Committee received 13 complaints related to the ICAC last year, with a total of 26 allegations. 4 of the 3 complaints were found to be true, involving a total of 5 ICAC officers. All personnel were instructed by their superiors.
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When the case manager was transferred, he did not explain that he changed hands
The second complaint shows that while an Assistant Investigation Officer C was following up on a corruption complaint, he was transferred to a new division and was taken over by Assistant Investigation Officer D. Two months later, the complainant called to check the progress, and Officer D introduced himself as a new team. 4 months later, the complainant made further enquiries and was informed that the investigation was still in progress. The complainant was dissatisfied with the delay in the investigation by the two directors and the failure to notify the change of case managers in a timely manner.
After reviewing the records, the ICAC believed that the case manager did not delay the investigation, but both Director C and Director D admitted that the complainant had not been notified of the change of case manager in a timely manner. Not sure that the complainant was not informed.
According to the ICAC's internal guidelines, Director C should inform the complainant of the change of supervisor. Although the guidelines did not require Director D to inform, it should be verified during the handover arrangement. Director C and Director D were both instructed.
The ICAC Complaints Committee submitted its 2021 annual report today (6th). The Committee received 13 complaints related to the ICAC last year, with a total of 26 allegations. 4 of the 3 complaints were found to be true, involving a total of 5 ICAC officers. All personnel were instructed by their superiors.
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Assistant Investigator did not find the email address was wrong
The third complaint mentioned that the complainant called the Whistleblower Centre to obtain the ICAC email address, the email address provided by Assistant Investigator E returned the mail, the complainant called again for enquiry, and Assistant Investigator F provided another email address, and the complainant asked about the original email address. The email address is true or false. Director F claimed that the original email address was correct.
However, the ICAC later clarified to the complainant that the original email address was wrong, and the complainant then complained that Officer E provided wrong email and Officer F provided wrong information.
After investigation by the ICAC, it was confirmed that Director E had provided the wrong email address. When meeting with Director E and Director F, the two were only aware of the mistake. Director E explained that it was the first time he had provided the inquirer with the email address of the ICAC, because he was eager to reply. Without checking and verifying, Director F said that since the two email addresses were very similar, they did not notice the difference at the time, and both apologized for the mistake.
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