Queues at airports:
Many passengers around the world complain about delayed flights, but now there are those who will "pray" that it will happen to them.
PassportCard travel insurance company is launching a new service starting tomorrow according to which customers whose flight is delayed over 90 minutes will be hosted in the luxury lounges for further waiting at the airport.
Huge queues at Ben Gurion Airport. Those photographed have nothing to do with the news, Photo: Coco
The service will be available at about 650 airports worldwide and 1,200 lounges worldwide.
For example, Ben Gurion Airport and Ramon in Israel, JFK in New York, Charles de Gaulle in Paris, Schiphol in Amsterdam, Heathrow in London, Istanbul, Bangkok and more.
PassportCard's new service was launched today (Wednesday) as part of PassportCard's professional and annual agents' conference, which took place for the first time in three years.
During the conference, the new service was launched, which is added to the premium services that the company offers to its customers and will enter as part of the company's service standard, at no extra charge.
The company says that the launch of the unique service will make it easier for the company's customers to deal with the tens of thousands of flight delays that occur every day.
The reservation for the lounge will include up to six hours of stay and use of the lounge facilities.
Such as internet and refreshments 24 hours a day.
Dana Kafaf, Passportcard's VP of Marketing, told Israel Today: "The idea is the result of familiarity with the market.
We are the leading company in the field and we are exposed to the pains that are in the market at that moment.
We identified this need three months ago, when the industry began to return not to 100% activity but to 200% in a short time.
This has caused severe disruptions in aviation and tourism.
We started thinking about how we could help our policyholders and produce a little more confidence and a sense of calm around the trip.
There is the issue of luggage that many travelers fear will not arrive and how it will arrive.
"We have already created a solution for this and we charge $ 150 to the insured for $ 150 to delay luggage. This amount allows the passenger to buy primary products. We understood that what is needed is another service that takes care of flight delays. "Alternatively, we delay. We said that our customers could not arrive reluctantly and the idea is to maintain their positive experience, in that we allow them to enter an air-conditioned, comfortable lounge, with refreshments and internet."
Dana Kafaf, VP of PassportCard Marketing, Photo: Arik Sultan
When asked if this service will be limited compared to the regular offers of the various lounges, Foam answered that this is an agreement with 12,000 lounges in the world, including the ones that are limited and it is not a service that is limited.
There are places that will have several lounges and there are places that will have one.
The service inside the lounge is the same as what the lounge knows how to give.
There are lounges with beds, bedding and pajamas and then our insured will receive the full service.
There are lounges with more limited service which includes internet, drinks, food and bed.
How It Works?
"We have access to all the flights live. The customer does not need to contact us. We recognize that the flight was delayed by 90 minutes and we send it to him immediately."
You are probably a commercial and not a philanthropic company and this is your way of recruiting more policyholders. What are your goals and is it a regular move?
"We do not profit from this move and we probably do not lose. Its purpose is to amuse the insured. As someone who insures the majority of the population, it allows us to access services that other companies can not. In a distress that connects to the aviation distress in Israel and around the world, the world suffers no less than Israel, so at this point in time, it may sound philanthropic, we did not think about increasing sales but to provide a solution.
"Obviously there is a marketing aspect here, but we give it in a service way and the customer is the main beneficiary. Within three months we were able to pick up this activity. Lounges, picking up such an engagement within three months is no small matter.
"If the customer receives compensation from the airline, it completely does not contradict the receipt of our voucher. The beauty of this service is that the customer is not required to do anything and does not have to make calls. Once he signs up for the service, we send a voucher. "
Have you raised for the purpose of this benefit or do you intend to raise prices?
"We have not raised a price and we do not charge money for this service. It is a service solution that we have seen we manage to give in a way that does not force us to charge an additional price. At the moment the service is not limited to a certain period."
It should be noted that this is a premium company and therefore its prices are not considered the cheapest on the market.
According to Foaf "Our price varies according to the insurance period according to the number of days and the type of coverage you purchase comprehensive Corona, extreme sports. This is what fuels the costs because it indicates the costs. This is a premium product. Obviously, the price required for a premium service is different at full cost. ".
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