A man in his 60s lost contact while using the disabled toilet at MTR Hung Hom Station a few days ago. The family said that the staff had searched the toilet to no avail, but was later found lying down in the disabled toilet at Hung Hom Station. After being sent to the hospital, he was confirmed dead. attract attention.
MTR said today (24th) that it apologises for the incident and attaches great importance to the incident, and has now decided to launch an internal investigation into the incident.
To prevent similar incidents from happening, MTR will install motion sensors in more than 90 barrier-free toilets along the line within three months. When users do not move for a period of time, the sensors will automatically send an alarm to the station.
MTR said that within three months, more than 90 barrier-free toilets on the entire line will be equipped with motion sensors. When users do not move for a period of time, the sensors will automatically send an alarm to the station.
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The MTR said that it has launched an internal investigation into the incident, including reviewing the details of the request for help and whether employees and related personnel strictly followed the company's guidelines and procedures during the process.
The MTR stressed that it will handle the incident seriously and maintain communication with the family members to make an explanation as soon as possible.
MTR apologises for the doubts raised on the handling and communication on the spot that day, and will complete the investigation as soon as possible at this stage, and will also preserve relevant CCTV footage and other information as needed, and will cooperate with the police in the investigation.
A man in his 60s surnamed Xu was found lying down in a disabled toilet at Hung Hom Station on Wednesday night (20th) and was confirmed dead after being sent to the hospital.
His family had pointed out that he called MTR staff at least three times that night and went to Hung Hom Station for help in person, but Hung Hom Station staff said that they searched all toilets and found nothing. It was not until six hours later that the cleaners revealed Xu at 10:30 p.m. Bo fainted in the residual toilet in the station, Xu Bo was not breathing at that time, questioning the negligence of the staff that led to the accident.
60-year-old man lay down in the disabled toilet at Hung Hom Station for six hours and was rescued to his death
