In the fifth wave of the epidemic that broke out earlier this year, more than one million people have been infected, and the validity period of the QR code of the recovered person held by many people is about to expire. After three injections of vaccination, they can meet the requirements for entering restaurants and listed premises after completing the renewal of the electronic injection card.
However, recently, a group of citizens who did not report when they contracted the virus and were subsequently issued a certificate of recovery by the Department of Health found that the identity of the recovered patients was not "recognized" on the system, and they could not update their needle cards.
"Hong Kong 01" has recently received complaints from a number of recovered patients who later reported the infection. Although the "QR code for recovered patients" has been issued earlier, when they downloaded the electronic needle card from the official website recently, the column of whether they had contracted the virus was displayed. However, it wrote "No", and when the official "Verification QR Code Scanner" was used to scan the needle card, it turned red, which means that it did not meet the requirements of the "Vaccine Pass", which means that the recovered person is in his "Recovered Person II". After the QR code expires, they will no longer be able to enter restaurants and other premises.
"Hong Kong 01" has made enquiries to the Medical and Health Bureau, the Department of Health and the Office of the Director of Information Technology.
The Department of Health and the OGCIO stated that they are investigating and reviewing the electronic needle card system, but so far they have not found whether the system or the database is faulty, and they have not explained what group of recovered patients the needle card error involves. They only appeal to citizens with similar problems. You can call the Department of Health's hotline for assistance.
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The complainant, Miss Cheng, said that she contracted the virus in early March, and then called and emailed the Department of Health at the end of March to report the confirmed diagnosis record. Finally, in early May, the online system issued by the authorities filled in the confirmed diagnosis information, and she was issued with " Rehabilitation QR Code".
The document states that she contracted the virus on March 8 and completed her quarantine on March 22, and her "recovery QR code" will expire on September 18, that is, after the expiration date, she can no longer use the "recovery QR code" QR code” to enter restaurants and listed premises.
The expiration date of the QR code of the recovered person is faster than the two injections have been taken, and one step is required to avoid the vaccine pass.
She, who has received two doses, recently went to the website of the Government's Electronic Vaccination and Testing Record System to download the "updated version" of the electronic injection card, but the column of "infected with COVID-19" on the injection card showed "No". ”, she was also unable to check her recovery record, that is, her infection history could not be regarded as having received the third shot, she would no longer be able to enter or leave the listed premises from the middle of next month, and because she could not meet the epidemic prevention requirements in the workplace, she would even be unable to The inability to return to work worries her deeply.
Ms. Cheng called the hotline of the Department of Health for help a few days ago. The staff said that she could find her infection record in the database. She thought it was "the needle card infection record is wrong." Asking for help, emphasizing that the hotline cannot handle pin-card errors.
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The staff member also said that the complainant’s case is not uncommon. “If you have something, you can’t even bury a record in the system. If you have something like you, everyone has it.” The staff also said frankly, “There is no way to do it. , none of these systems are really perfect, so there is really no way to do it.”
After reviewing the information, the government launched the "2019 Coronavirus Test Positive Person Record Application Form" on April 21, allowing those who have recovered and confirmed their infection history to be reported later. After the authorities have completed the review, they will be sent to the applicant via SMS. A "recovery record QR code" is issued, which can be directly used as a vaccine passport.
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The complaint cases received by "Hong Kong 01" are all registered on the website. It is unknown whether the electronic needle card error is related to the system error of the website.
The Department of Health, which is responsible for the approval, has not received any feedback from the public on the situation, and believes that the incident or system error has nothing to do with the Department. It emphasized that after receiving the "Hong Kong 01" enquiry, it immediately contacted the government information technology responsible for operating the electronic card system. The Director's Office, to find out if there is a similar situation, and let the OGCIO follow up and investigate whether there is a problem with the computer system.
The Department of Health also refused to announce the number of recovered persons who made subsequent declarations.
The Information Technology Office stated that after receiving the enquiry from the media, it has immediately understood and reviewed the relevant systems. If necessary, it will contact individual citizens to follow up with a view to providing assistance and solving their problems as soon as possible. If you have any questions about your recovery records on the government system, you can call the Department of Health's hotline at 2569 5777 for enquiries.
Half-year-old infants and young children can be tested from Thursday. Nucleic acid sampling for employees with a 48-hour nucleic acid negative certificate every 7 days at the end of this month He Bailiang advocates shortening the grace period of the "vaccine passport" and proposes to require three injections at the end of August
