【Consumption Coupon Phase 2/PayMe/BoC Pay/Octopus/Octopus Cap/Alipay HK Alipay/WeChat Pay/Tap & Go】The first round of the second phase of electronic consumption coupons will be issued from yesterday (7th).
The Director-General of the Consumer Council, Wong Fung-han, said in a radio program today (8th) that since last year, the Council has received 22 complaints related to the "buy now, pay later" service platform, calling on the public not to overspend.
Huang Fengxian also pointed out that since the first issuance of consumer coupons, when receiving consumer coupons, it is seen that both payment platforms and merchants are very mature.
At the time of the first distribution, the Consumer Council also received 400 to 500 complaints, but the complaints at this stage are very fragmented, and the complaints against payment platforms have also dropped significantly compared to before.
▼The market situation of the first round of issuance of the second phase of consumer coupons 2022 on August 7▼
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Huang Fengxian said that "buy now, pay later" is very popular in foreign countries, and Hong Kong has also begun to emerge in recent years.
"Buy now, pay later" is a service platform. If consumers use the "buy now, pay later" platform to pay, they can pay 3 to 4 installments.
If the repayment is made on time, no interest will be charged, otherwise a handling fee will be charged.
If consumers do not pay regularly and on time, they are more likely to have their accounts blocked, and administrative fees will be charged when unlocking.
Huang Fengxian pointed out that the "buy now, pay later" platform is different from credit cards, and the target groups are mainly young students, people with low income or spending power, and housewives.
When trading, the transaction amount is usually low, ranging from a few hundred to 2,000 yuan each time.
The platform is at risk and does not provide customer service
Huang said that since last year, the Consumer Council has received 22 complaints related to the "buy now, pay later" platform. The complaints include sales practices and legal liability issues.
In addition, when consumers want to cancel the transaction, the refund mechanism often has problems. After consumers call the platform, they often have to respond to the robot and provide no customer service, so it may be difficult to obtain a refund.
She emphasized that the platform also has risks, and micropayments allow installment payments, which may also cause target customers to use them habitually, leading to excessive consumption.
▼The market situation of the first round of issuance of the second phase of consumer coupons 2022 on August 7▼
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Huang Fengxian also pointed out that since the first issuance of consumer coupons, many payment platforms or merchants have become very mature.
At the time of the first distribution, the Consumer Council also received a number of complaints, but the complaints at this stage are very fragmented, and the complaints against payment platforms have also dropped significantly compared to before.
She also reminded that when consumers use consumer coupons, merchants must not charge minimum consumption or service fees.
In addition, consumers should also avoid large purchases or prepaid purchases, and they should also pay attention to the records when using consumer coupons. When there is a dispute or complaint, consumers can also respond immediately.
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