Amsterdam's Schiphol Airport, one of the busiest in Europe, will compensate passengers who missed flights due to huge queues that marred a chaotic summer, its management said in a statement .
Like many other airports in Europe, Schiphol, KLM's main hub, has experienced significant disruption in recent months due to a lack of staff, as the airline industry recovers from the Covid-19 pandemic. .
“
A lot of people have been really looking forward to their holidays abroad, especially after two years of Covid.
We are very sorry that some people missed their flights due to the long queue at the security checkpoint
,” commented Dick Benschop, CEO of Schiphol Airport, in a statement released Thursday evening.
The waiting time between arrival at the airport and boarding rose on some days to more than five hours, causing scenes of chaos in the height of the summer season.
Read alsoAirlines: discover the champions of flight cancellations this summer
New flight and hotel costs reimbursed
A compensation system, developed in consultation with a Dutch consumer group, will reimburse costs incurred by travelers who missed their flights between April 23 and August 11, the Dutch airport said.
These costs may include finding and booking an alternative flight or transportation, as well as accommodation costs near Schiphol.
"
Schiphol will set up a program for passengers who were on time at the airport between April 23, 2022 and August 11, 2022, but who missed their flight due to exceptional waiting time at the airport checkpoint. security.
Travelers can apply for compensation until September 30,
” the airport said on its Twitter account.
Schiphol has capped passenger numbers since July and says the measure will continue until at least October in an attempt to reduce queues as "
virtually everyone at the airport is under -staff
”.
Similar measures have been taken at Frankfurt and London-Heathrow airports, forcing airlines to cut part of their flights.
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