(CNN) —
The 911 call about actress Anne Heche's accident begins with a chilling remark: "A car just drove through my neighbor's house."
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Heche crashed her blue Mini Cooper into a house in Los Angeles on August 5.
And the person who called the emergency room, according to a recording obtained and published by TMZ, did not know that the actress was behind the wheel, nor that anyone was still inside the car at the time.
The neighbor who called told the 911 person that the car was about 10 feet inside the house.
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No one was missing among those in the house, the neighbor said during the call.
And he added that he wasn't sure how many people were in the car when it crashed.
"Someone is opening the back to see if we can get in because they're kind of stuck...in the car," the caller continued. In the background, a voice yelled "fire!" and another called for hoses, as the 911 controller tried to determine if the smoke was in the house or in the car.
Anne Heche was in a coma for several days after her car crashed into a house in Los Angeles.
Heche's collision with the two-story house in the Mar Vista neighborhood sparked a fire that 59 firefighters took more than an hour to extinguish, according to authorities.
The actress suffered serious burns and other injuries.
She was in a coma until her death on Sunday, August 14.
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While questions remain about that tragic day, additional information has emerged about the events leading up to Heche's accident.
A red wig and a "random" morning meeting
About 20 minutes before her car crashed into the house, Heche made a curious purchase: a red wig at a hair salon in Venice, about two miles from the scene of the accident.
Around 10:35 am that day, he entered the salon through the back door, owner Richard Glass told the Los Angeles Times.
The actress looked at the wigs on a shelf in the shampoo area and chose a blue one.
Glass told her someone else had already bought that one, so she opted for a red wig, she told the publication.
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Glass recognized Heche and they took some selfies.
Later, he posted on Instagram one of those photos.
"So I met @anneheche today and she bought such a random red wig," she captioned the picture.
With a beaming smile—her short, messy blonde hair—Heche was holding her new wig in the photo.
Glass used the timestamp on the photos to estimate Heche's arrival time at the salon, she told the Los Angeles Times.
It turned out to be one of the last photos of him before the accident.
When contacted by CNN, Glass declined to provide further details.
He said the "strange and horrible" situation has been difficult to process and has taken a toll on him.
"I quickly discovered that it's difficult to navigate the...cyber bullying from strangers, the random phone calls and all the scope that comes from that. As well as the overwhelming feelings of pain I have seeing the tragic loss of someone's life." he told CNN.
About 20 minutes later, a strong collision with a two-story house
Shortly after passing by the salon, Heche crashed her car at full speed into a house in Los Angeles, police said.
Images from the scene showed the car's charred casing and clouds of smoke.
"A single-passenger vehicle collided and came to rest inside a 68.5-square-meter two-story home built in 1952, causing a structural hazard and sparking a massive fire," the Los Angeles Fire Department said in a statement. release.
It took nearly 60 firefighters about 65 minutes to extinguish the flames and rescue Heche, authorities said.
She was immediately transferred to a hospital in critical condition.
Lynne Mishele lived in the house with her puppies, Bree and Rueban, and her tortoise Marley.
They barely made it out alive but lost almost everything in the fire, neighbor Roy Morgen told CNN affiliate KCAL/KCBS.
Heche's car stopped about two feet from where Mishele was sitting, Morgen said.
Just before the accident, Heche was involved in another hit-and-run incident, known as a "hit and run" in English.
But her serious injuries prevented officers from questioning her about it, a police source said.
Los Angeles Police officials told CNN that no additional details about that incident are planned to be released.
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Heche was working on several projects, including the "Better Together" podcast, which highlighted meaningful friendships.
In an episode of the podcast that was posted before the accident, the actress talked about having a bad day.
"Today has been a unique day," she said on the podcast.
"I don't know what happened, sometimes days just suck," she added.
Now, it is not clear when the episode was recorded.
Not much is known about where he was that morning until minutes before the accident.
A 911 call and panic over a trapped victim
The 911 call gives an idea of the panic that was experienced at the scene of the accident.
In the frantic audio, the caller told 911 that the car was going so fast it went as far as the second bedroom of the house.
"Like 10 feet inside the house," the caller said.
He later told the dispatcher that the car was on fire and the smoke was turning "really black."
Meanwhile, other people shouted in the background that someone was trapped in the car.
Sirens sounded in the background.
"Here comes the paramedic," the caller said.
The operator urged her caller to stay on the phone until doctors began helping the victim.
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Anne Heche was hospitalized in critical condition after the accident.
Detectives obtained a warrant to test a blood sample from the actress, and subsequent tests indicated she was under the influence of narcotics, police said.
Heche's spokesperson told CNN that the actress had a significant lung injury that required a ventilator, in addition to severe burns.
Her family and friends later noted that she also experienced severe anoxic brain injury, which occurs when the brain is deprived of oxygen.
Until her death on August 14, she was kept on life support to determine if her organs were viable for donation and a match was found.
Los Angeles Police initially announced they were investigating Heche for felony DUI after his blood work showed signs of impairment, elevating him from a misdemeanor DUI.
After his death, authorities dropped their felony investigation into the crash, police said.
Josh Campbell, Chloe Melas and Cheri Mossburg, all of CNN, contributed to this report.
Anne Heche
