A screen that never rests: the new function of the Iphone 14 0:50
(CNN Business) --
Apple said it's working on a software fix after some users who recently bought an iPhone 14 Pro or iPhone 14 Pro Max reported that the rear cameras on their devices were shaking "uncontrollably" and making strange noises when use social networking applications.
In videos and posts uploaded to social networks, some users explained that the problem only occurred when using the camera with third-party platforms, such as Snapchat, TikTok and Instagram.
A YouTube user posted a video showing their phone shaking when using TikTok.
Other users posted similar issues on Reddit.
“I have been experiencing my camera shaking uncontrollably every time I open Snapchat or use the camera for Instagram,” wrote one.
"However, I don't have any problems when I use the normal camera app."
See what's new in iPhone 14: better camera, action mode and more
In a statement to CNN on Tuesday, Apple said it is currently working on resolving the issue.
"We are aware of the issue and a fix will be released next week," a company spokesman said.
It's a bit of a slip for Apple after it unveiled a batch of new iPhones earlier this month.
The Pro models, which boast the industry's first 48MP camera and a host of advanced new features, are thought to be in especially high demand this year, which could give Apple a boost, given that these models start at $999.
In a series of recent tweets, Apple analyst Ming-Chi Kuo said that demand for the iPhone 14 Pro models reportedly caused Apple to shift production lines from its standard iPhone 14 lineup to make more of the higher-end devices. .
At the same time, the iPhone 14 Pro models appear to have longer standby times than the rest of the iPhone 14 lineup.
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Apple's iOS 16 is now available for download
Apple's fix wouldn't be the first software update since the company released its latest mobile software, iOS 16, last Monday.
Shortly after, Apple released iOS 16.0.1.
to fix activation issues for the new iPhone 14 and iPhone 14 Pro devices, and to fix a bug with the zoom feature on the iPhone 14 Pro Max.
iPhone 14