36 percent of all Lufthansa passengers were already delayed this year

2022-09-23T13:04:48.610Z

36 percent of all Lufthansa passengers were already delayed this year Created: 09/23/2022, 15:00 By: Franziska Kaindl Staff shortages and strikes have led to many delays and cancellations in flight operations this year. Lufthansa in particular kept many passengers waiting. Almost the whole of Europe was engulfed in flight chaos this summer: abandoned suitcases piled up at the baggage carousel,

36 percent of all Lufthansa passengers were already delayed this year

Created: 09/23/2022, 15:00

By: Franziska Kaindl

Staff shortages and strikes have led to many delays and cancellations in flight operations this year.

Lufthansa in particular kept many passengers waiting.

Almost the whole of Europe was engulfed in flight chaos this summer: abandoned suitcases piled up at the baggage carousel, long queues formed at check-in and numerous flights were canceled due to a lack of staff.

The air passenger rights organization AirHelp has now primarily dealt with the flight cancellations that have occurred this year.

The result: Most of the passengers who were delayed flew with Lufthansa.

Flight chaos 2022: These are the airlines with the most delays

According to the AirHelp analysis, Germany's largest airline brought around 5.5 million passengers to their destinations with a delay - or not at all.

That accounts for 36 percent of all Lufthansa passengers.

In the negative ranking, this gives the airline first place.

Ryanair follows at a great distance with around 1.1 million passengers (34 percent).

Turkish Airlines took third place – 0.84 million passengers, ie 46 percent of passengers, were delayed here.

Airlines with the most delayed passengers in 2022:

1st place:
Lufthansa, 5.5 million passengers (36 percent)
2nd place:
Ryanair, 1.1 million passengers (34 percent)
3rd place:
Turkish Airlines, 0.84 million passengers (46 percent)
4th place:
Easyjet, 0.42 million passengers (30 percent)
5th place:
Wizz Air, 0.33 million passengers (39 percent)
6th place:
Eurowings, 0.27 million passengers (five percent)
7th place:
Air Dolomiti, 0.25 million passengers (60 percent)
8th place:
United Airlines, 0.18 million passengers (30 percent)
9th place:
British Airways, 0.178 million passengers (33 percent)
10th place:
KLM Royal Dutch Airlines, 0.174 million passengers (26 percent)

5.5 million Lufthansa passengers have already been affected by delays this year.

Lufthansa has to make most of the repayments and compensation

For delays of more than three hours or cancellations, passengers are entitled to compensation payments in accordance with EU Directive EG 261 - provided the airline is to blame for the delay.

Here, too, Lufthansa is the leader in the ranking with almost 300,000 compensation claims from 5.5 million delayed passengers.

Due to the large number of passengers, however, this only accounts for five percent of the passengers.

The situation is completely different when it comes to second place, which Eurowings has secured: Here the absolute number of delayed passengers is "only" 170,000, but that accounts for 61 percent of all passengers.

This means that the airline itself is responsible for more than half of the delays.

In third place is the Dutch airline KLM with 50,000 passengers,

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95 percent of all passengers delayed: Albanian airline with the most problems

However, Lufthansa is also so high in the evaluation because the total number of passengers carried by the airline is higher than that of other airlines.

If you look at how many passengers were delayed – in relation to the total number of passengers carried – the ranking looks completely different: Air Albania secures first place here.

At the Albanian airline, around 95 percent of all passengers were delivered late or not at all at their destination.

TUS Air from Cyprus follows closely behind, with 94 percent of their passengers being transported with delays.

Egyptair takes third place with 88 percent of late passengers.