The 5 best airlines in the world in 2022 0:56
London (CNN) --
From Covid-19 to chaos, this has been a hectic year for aviation.
In much of the northern hemisphere, the busy summer season was plagued by delays and cancellations, while in the United States a new study this week revealed that airline passenger satisfaction is declining across the board.
However, as we head into the quieter months of September and October, there was cause for celebration in London on Friday as industry leaders gathered at the Langham Hotel for the 2022 Skytrax World Airline Awards. , the first time the event has been held in person since 2019.
Skytrax, a UK-based airline and airport rating and review site, conducted more than 14 million customer surveys in over 100 countries between September 2021 and August 2022 to find out the world's current favorite airline.
The World's Best Airlines for 2022, Ranked by AirlineRatings.com
This year's winner is no stranger to the podium.
Newly crowned Qatar Airways has scooped the top accolade a total of seven times since the awards were introduced in 1999. The Qatari flag carrier also picked up a further eight awards on Friday, including best business class, best business class and best business class lounge dining.
There is going to be a lot to carry in your hand luggage.
Just two months ago, the company was ranked #1 in AirlineRatings.com's ranking of the world's best airlines.
Qatar Airways Group CEO Akbar Al Baker thanked his "incredible employees" for their "continued dedication and drive" and said "winning these awards in the same year that we celebrate our 25th anniversary is even more gratifying."
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Shortly after receiving the award, he told CNN Travel that the secret to the airline's continued success was: "Consistent service, consistent product, consistent attention to passengers and absolute dedication from everyone who works at the airline." .
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1. Qatar Airways: Qatar's state-owned airline has just been named the world's best airline for the seventh time at the Skytrax World Airline Awards.
Check out the rest of the gallery to see the other winners.
Credit: Fabrizio Gandolfo/SOPA Images/LightRocket/Getty Images
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2. Singapore Airlines: In addition to being the No. 2 airline this year, Singapore Airlines received the award for the best cabin staff in the world.
Nine of the top 10 airlines in this award category are based in Asia.
Courtesy of AirlingRatings.com
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3. Emirates: Emirates is one of the two flag carriers of the United Arab Emirates, along with Etihad.
It is the world's largest customer of the Airbus A380.
Credit: Adam Scheck/AP
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4. ANA (All Nippon Airways): The Tokyo-based airline won five awards, including Best Airport Services and Best Airline Cabin Cleanliness.
Credit: Kyodo News/Getty Images
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5. Qantas: Australian airline Qantas also took home five awards, including best food service in Premium Economy.
Credit: Tino Plunert/dpa/picture-alliance/AP
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6. Japan Airlines: In addition to being the airline number 6, Japan Airlines took the award for the best Airline seat in Economy Class.
Credit: Kiyoshi Ota/Bloomberg/Getty Images
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7. Turkish Airlines: Turkish Airlines won four awards, including the best airline in Europe, a very competitive category.
Credit: Nicolas Economou/NurPhoto/Getty Images
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8. Air France: The French flag carrier was awarded Best Airline in Western Europe and Best Cabin Cleanliness in Europe.
Credit: Bodo Marks/picture-alliance/dpa/AP
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9. Korean Air: Headquartered in Seoul, Korean Air is the flag carrier and largest airline of South Korea.
Credit: SeongJoon Cho/Bloomberg/Getty Images
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10. Swiss International Air Lines: The Swiss flag carrier was also awarded Best First Class Lounge and Best First Class Lounge Food.
Credit: Nicolas Economou/NurPhoto/Getty Images
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11. British Airways: The UK's flag carrier received awards for Best Airline Staff Service in Europe and Best Cabin Crew in Europe.
Credit: Nicolas Economou/NurPhoto/Getty Images
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12. Etihad: The airline of the United Arab Emirates will be celebrating having been awarded the award for the best airline staff service in the Middle East.
Credit: Fabrizio Gandolfo/SOPA Images/LightRocket/Getty Images
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13. China Southern Airlines: The position of Chinese airlines in the 2022 ranking was affected by the lack of international flights that have been operated in the last two years due to China's "zero covid" approach to handling the pandemic.
Credit: Xinhua News Agency/Getty Images
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14. Hainan Airlines: In addition to being the 14th airline, Hainan won six China-specific award categories, including Best Cabin Crew, Best Cabin Cleanliness, Best Business Class, Best Economy Class and Best Flight Attendant Service. The airline.
Credit: Luo Yunfei/China News Service/Getty Images
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15. Lufthansa: The German flag carrier will celebrate the 70th anniversary of its founding in January 2023. Credit: David Ramos/Getty Images
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16. Cathay Pacific: Hong Kong's flag carrier has won Skytrax's World's Best Airline award multiple times, but its performance in this year's survey is hampered by covid-19 travel restrictions.
Courtesy of Cathay Pacific Airways
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17. KLM: The Dutch flag carrier operates in 92 European cities and 70 intercontinental destinations.
Credit: Sipa/AP
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18. EVA Air: The Taiwanese airline was founded in 1989 and is known for its extravagant colors and special uniforms, including several themed around the Japanese character Hello Kitty.
Credit: Tayfun Coskun/Anadolu Agency/Getty Images
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19. Virgin Atlantic: The British airline took home the awards for Best Business Class Lounge, World's Best Premium Economy Class and Europe's Best Business Class.
Credit: Spencer Platt/Getty Images
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20. Vistara: In addition to being the 20th airline, Vistara received the award for Best Airline in India and South Asia and Best Airline Staff Service in India and South Asia.
Credit: Amal KS/Hindustan Times/Getty Images
Singapore Airlines, the new No. 2 airline in the world according to the Skytrax survey, also won nine awards, including best cabin staff, best first class, best first class seat and best first class catering.
Ryanair's surprise
The United Arab Emirates' flag carrier, Emirates, came in third place, and was also honored for best in-flight entertainment, best economy class, best economy class catering and best premium economy seat.
The Japanese ANA (All Nippon Airways) ranked fourth and was also named the cleanest airline in the world: a not inconsiderable feat when two years of covid-19 have made customers especially attentive to hygiene and cleanliness standards.
In addition, it won four other awards, including the best airport service.
Australian airline Qantas came in fifth place in the survey of more than 350 airlines in English, French, Spanish, Russian, Japanese and Chinese.
US airline passengers are not happy.
This is the reason
Delta Air Lines was the top US carrier, winning six regional award categories, while Turkish Airlines was Europe's Best Airline, taking four awards, including the highly competitive title of Best Airline in Europe.
In one of the biggest surprises of the day, Irish airline Ryanair, which has never feared controversy in its 37-year history, triumphed for the first time in the awards, claiming the crown of Europe's best low-cost airline.
This success with customers is due in large part to the fact that this summer it has become one of the most reliable airlines in the region, with relatively few flight cancellations and even offering "rescue" flights in July and August to help people who were left stranded by the cancellations of their competitors.
Albertine Murasira, a flight attendant at RwandAir, which won the award for best airline staff service in Africa, said the accolade would encourage the company to keep raising its bar.
Since it's an award for "the best employees, it's a big win for us," he told CNN.
"It will encourage us to continue taking care of our passengers."
Edward Plaisted, CEO of Skytrax, said that while the awards celebrate the best in aviation, the industry is still dealing with difficulties related to covid, staff shortages and rising fuel prices caused by the conflict in Ukraine.
"Overall, these have not been the happiest of times in many ways," he told ceremony attendees.
The airlines do not pay any registration fee to be eligible for the prizes and all the costs of the survey and the award ceremony are paid by Skytrax.
To see the full list of winners, visit the Skytrax website.
The 20 best airlines in the world in 2022, according to Skytrax
Qatar Airways
Singapore Airlines
emirates
ANA (All Nippon Airways)
Qantas Airways
Japanese Airlines
Turkey Airlines
air France
Korean Air
Swiss International Air Lines
British Airways
Etihad Airways
China South Airlines
China Airlines
Lufthansa
Cathay Pacific
KLM
EVA Air
Virgin Atlantic
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Qantas is Australia's flag carrier and number 5 on this year's list.
Credit: Tino Plunert/dpa/picture-alliance/AP
Featured Awards:
World's Best Cabin Crew -
Singapore Airlines
World's Best Airline for Cabin Cleanliness:
ANA All Nippon Airways
Best Independent VIP Lounge in the World:
Plaza Premium
World's Best Business Class Lounge -
Virgin Atlantic
World's Best Leisure Airline:
SunExpress
World's Best Low-Cost Airline/Asia:
AirAsia
Best Low-Cost Airline in Europe:
Ryanair
Best Low-Cost Airline in North America:
Southwest Airlines
Best Low Cost Airline in Africa:
FlySafair
Best Low-Cost Long-Haul Airline in the World:
Scoot
Best airline in the world by class
First Class: Singapore Airlines
Business: Qatar Airways
Premium Tourist: Virgin Atlantic
Tourist: Emirates
Best airlines in the world
