The Transport Department's mobile application "Easy Meter Entry" has malfunctioned. Some motorists found that the remote transaction function of the "Easy Meter Entry" app could not be used normally today (26th), and could only use the on-site payment service, which caused great inconvenience.
The Transport Department apologized for the incident and stated that it is carrying out urgent repairs on the system, and has notified the public through the "E-Payment" and "HKeMobility" mobile applications; if any overcharge is found, it will be refunded through the account of the payment instrument used.
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Many drivers complained about the Internet, saying that the system has been malfunctioning from time to time in recent months, and it has not returned to normal since yesterday, and the hotline cannot be dialed. As a result, when it was necessary to go to the scene and use the Octopus to renew, remind other drivers, "Use the old watch in a few days, remember to teach the alarm clock on the phone".
There were also drivers who criticized the credit card being deducted, but the system did not extend the parking time, and the card was eventually flipped, "I have deducted 8 mosquitoes more than him today, and there is a bad guy copying the card in Xiyan. I called the computer room", lamenting "the money is received, the license is copied."
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Transport Department: Provide police with payment records for follow-up
"Hong Kong 01" today inquired with the Transport Department about the malfunction of the "Easy Payroll" application. At about 5:30 p.m., the Transport Department replied to the inquiry that the remote payment function of the "Easy Payroll" mobile application of the Transport Department had malfunctioned. , so that some transactions completed by "Easy Entry" could not provide parking time in time.
The department and the meter operator are now carrying out emergency repairs and have notified the public through the "Meter Entry" and "HKeMobility" mobile applications.
Citizens may consider paying on-site parking meters.
The department added that the department and the meter operator will check the transaction records, and if they find that they have overcharged, they will be refunded through the account of the payment instrument used.
If members of the public find duplicate payments, they can also record relevant information (including the meter number, transaction time and transaction number) so that the department can arrange for refunds.
The department apologises for the inconvenience caused to the public.
As for the time when the "Easy Entry" was out of order, the vehicle was issued a ticket for illegal parking, whether the vehicle owner needs to pay the fine.
The department pointed out that since the on-site payment service on the parking meters is still in operation, the public can still choose to complete the payment procedures through the on-site payment service.
If the driver is charged by the police for entering the meter, he can provide the police with the relevant payment records for follow-up.
Li Yaopei called on the Transport Department to play a monitoring role
Regarding the reappearance of the "Easy Entry into Meters" in recent months, Li Yaopei, President of the Hong Kong Automobile Association, believes that it will cause parking chaos, just like punishing drivers. In addition, the intelligent meter is to cooperate with the government's promotion of "smart travel". If the "Easy Entry" does not work as usual, car owners will lose confidence in the system, or they may use the new watch as the old watch, which will eventually make the plan lose its original intention.
He called on the department to play a monitoring role, to understand the cause of the failure with outsourcers, and to rectify the problem as soon as possible.
At the same time, if a driver encounters a system failure, they can call the system hotline to make a complaint, and at the same time retrieve the transaction records.
