A man in his 60s surnamed Xu went missing after using the toilet at MTR Hung Hom Station on the evening of July 20. His family members called the station three times to look for him. Inside.
The MTR launched an internal investigation after the incident. The family received a reply from the MTR today (28th), which mentioned that after the barrier-free toilet was unsealed and reopened, the inspection found that the help button of the barrier-free toilet was malfunctioning.
Mr. Xu's family is reviewing MTR's response with lawyers.
Zhu Ziluo, a member of the Yau Tsim Mong District Council of the Democratic Party who assisted the bereaved family members, said that whether the deceased pressed the button for help at that time became a huge mystery.
A man surnamed Xu in his 60s was found lying down in a disabled toilet at Hung Hom Station on Wednesday night (20th) and was confirmed dead after being sent to the hospital.
(Photo by Yang Kaili)
It is still doubtful whether the help button has been pressed
The Yau Tsim Mong District Council District Member of the Democratic Party, Chu Tsz-lok, who assisted the bereaved family members, posted on Facebook tonight the MTR's response to the investigation and improvement measures of Mr. Xu's disabled toilet at Hung Hom Station. The emergency help button failed, but whether Xu pressed the help button at that time became a huge mystery.
He pointed out that the police investigation is still ongoing, and he is still assisting the family in providing legal support, and the coroner's appointment has not yet been determined.
It was only at 10:30 p.m. that Uncle Xu was found lying down in a disabled toilet at Hung Hom Station by cleaning workers.
(Photo by Yang Kaili)
At the beginning of the investigation report, MTR expresses its deep grief over the incident, and expresses its deepest condolences to the family of the deceased, saying that it attaches great importance to this incident. Review the handling of the incident and propose improvement measures.
MTR said that in terms of the reorganization of the incident, since many colleagues and outsourced contractors were involved in the tracing process that day, it took a considerable amount of time to collect, verify and check various details, and conduct repeated research and investigation.
Family members call MTR three times to find no one found
The report stated that at about 6:00 pm on July 20, the staff of the MTR Hung Hom Station received a call, hoping that the staff could help find the missing male victim (Mr. Xu). The station staff immediately communicated with the cleaning foreman and asked him to check the toilet and Searching the lobby and making a station tracing announcement, as well as issuing notices to duty staff on other railway lines asking them to pay more attention, but no MTR was found.
When the routine cleaning was carried out again at night, it was found that the barrier-free toilet next to the women's toilet was locked and no one responded, so he informed his superiors to ask for the lock. Later, someone was found lying inside and reported to the station.
The MTR said that the investigation conducted a review on the search process, related toilet cleaning and management, and communication with family members.
According to the internal investigation, the MTR explained to the family members in mid-August, and apologized for not being able to assist in retrieving the deceased as soon as possible, and will cooperate with follow-up follow-up if necessary.
Additional disabled toilet sensor will automatically alarm if there is no movement
After the incident was mentioned in the report, the MTR has decided to install motion sensors for more than 90 barrier-free toilets on the line at full speed within three months. When users do not move for a period of time, the sensors will automatically send an alarm to the station.
By mid-September, 64 accessible toilets had been installed for use.
MTR said that after the barrier-free toilets were unsealed and reopened, the inspection found that the help switch of the barrier-free toilet was malfunctioning.
The MTR said that it has enhanced the maintenance procedures of the relevant facilities and added preventive maintenance to ensure the proper operation of the barrier-free toilet facilities.
▼ Xu Bo has a close relationship with his family▼
MTR says it will learn from experience
As for the handling and follow-up of tracing assistance and related management, the MTR said that it has reviewed and improved the handling and follow-up arrangements for tracing assistance, and has provided guidance to colleagues, and will learn from this experience to further improve the tracing assistance cases follow-up and processing.
The MTR said that it will continue to improve the communication between staff and the callers when handling related requests, so as to provide appropriate support and assistance as soon as possible to avoid communication gaps; Restrooms are routinely cleaned every two hours, with review and follow-up if anyone is using the restroom.
The company will follow up on the implementation and effective implementation of relevant guidelines to ensure that cleaning contractors instruct employees to handle and perform work in accordance with the company's work guidelines.
Sixty-year-old man lay down in the disabled toilet at Hung Hom Station for six hours and was rescued.
Old Man Hung Hom Station Disabled Toilet Comatose Rescue MTR Apologizes for Inadequate Handling and Sends Condolences to Family Members of Hung Hom Station Old Man Failed to Rescue the Dead
