A man surnamed Xu in his 60s went missing at MTR Hung Hom Station on July 20 this year. His family called the station three times to look for him. The staff said they couldn't find him. Six hours later, he was found dead in the disabled toilet by the cleaners.
The family of the deceased expressed their dissatisfaction with the MTR's response tonight (28th), and made a 6-point rebuttal in the open letter, including questioning the MTR's failure to issue a tracing order, and even suspecting that the MTR hastily repaired the help switch, which is suspected of eliminating evidence .
The family said they had given the MTR enough time to investigate, but in the last meeting in the middle of last month, they felt that the MTR was still shirk its responsibility.
However, after sending a lawyer's letter to the MTR, there has been no reply for nearly a month, so he is considering filing a civil lawsuit to restore justice to the deceased.
60-year-old man missing at Hung Hom Station for six hours, found dead in disabled toilet
Questions the cleaners did not follow the guidelines to clean the restrooms every two hours
The family of the deceased issued a public response tonight to express their dissatisfaction, criticizing the MTR for shirk its responsibility in the response letter, rebuking the MTR for vaguely handling a number of key omissions, believing it to be a sign of indifference, and making a 6-point rebuttal.
1. The family of the deceased rebuked the MTR for shirking it to the cleaners, but the recruitment conditions for cleaners stated that the cleaners were only responsible for cleaning work; patrolling and dealing with station accidents were the work and responsibility of the station supervisor.
2. The family members of the deceased stated that the staff of the MTR Corporation did not search all the toilets in the station during the incident, but they repeatedly confirmed to the family members on the day of the incident that they claimed to have searched all the toilets and were suspected of misleading the family members.
However, the MTR did not mention this critical oversight in the letter replying to Members.
3. The family members of the deceased pointed out that under the new crown epidemic, MTR has repeatedly stated that it will strengthen cleaning, and said that it will clean the toilet every two hours, questioning "why does it still take MTR more than five hours to find the missing person in the toilet?" The family believed that the cleaners did not follow the guidelines, and the MTR was also responsible.
4. The family of the deceased criticized the MTR for the inaccuracy of the foreword, saying that there was a broadcast at the station, and all the staff in the station knew that there were missing persons in the station, but they also claimed that the cleaners did not know that the passengers were missing, and repeatedly found that the toilet was locked. , and did not report to superiors.
The family members also believed that the MTR should not shirk its responsibility for failing to ensure that the tracing instructions were issued to the cleaners, and misled the family members on the same day, saying that the staff in the entire station were aware of the incident.
5. The family members of the deceased also pointed out that the news clips showed that the MTR hurriedly repaired the entire emergency switch system of the barrier-free toilets after the incident.
According to a senior MTR staff member who communicated with the family members, since 2020, there has been no record of repairs and breakdowns, and no preventive inspection has been done.
Therefore, I questioned the motive of repairing the emergency switch in a hurry after the MTR incident.
6. The family members of the deceased also questioned whether the MTR had notified the Electrical and Mechanical Services Department and the police before repairing the emergency switch after it was found that the emergency switch was malfunctioning and was in a pressed state.
"Could it be that when the emergency switch is pressed, there is no need to hand it over to the police for evidence? MTR claims to be fully cooperating with the police investigation, does it do what it says?"
Family members: No reply to lawyer's letter for nearly a month
The family of the deceased continued to point out that Uncle Xu was a retired civil servant before his death, and he often rode a bicycle to exercise. He had no chronic illness and was very familiar with the operation of the emergency help switch.
The family quoted a reply from the MTR that the deceased was sitting on the ground with his back against the wall when the staff found him, so he believed that the deceased had pressed the emergency switch to call for help and was waiting for rescue.
The family of the deceased also said that they had given the MTR enough time to investigate, but at the last meeting in mid-August, they felt that the MTR was still shirk its responsibility, so they sent a lawyer's letter to the MTR, but it has not received a reply for nearly a month.
The family members revealed that they are considering filing a civil lawsuit and giving justice to the deceased in the spirit of heaven.
The family of the deceased also pointed out that the MTR is the busiest public transportation system in Hong Kong, and it is necessary to ensure the safety of passengers, employees and others, and believes that the incident reflects that the MTR has not fulfilled its commitment to safety first.
Family members criticized the MTR Corporation for trying to shirk its responsibilities many times, failing to deal with the people of Hong Kong, and asking for an annual fare increase without face.
▼ Xu Bo has a close relationship with his family▼
Son of the deceased: Father wants to press emergency button for help
When replying to "Hong Kong 01", Mr. Xu, the son of the deceased, said that he was very disappointed with the response of the MTR, and he had given the MTR a lot of time to investigate and apologize for the incident, "But they couldn't do it, and they felt that it was shirk responsibility and clean up. Workers.” He believed that the MTR had made mistakes in its work guidelines and regular cleaning, and the station staff was absolutely responsible for the incident that day.
He revealed that the family had two meetings with the MTR. At that time, the MTR mentioned that its emergency help button has not had any preventive inspection records since 2020. "There are many toilets in the MTR in Hong Kong, but they do not have regular inspections. ” He also pointed out that when MTR staff found his father, he was leaning against the wall, thinking he was trying to call for help by pressing the emergency call.
He pointed out that the MTR once admitted that the emergency switch of the toilet was faulty and was in a pressed state, so he believed that his father had pressed the emergency switch to wait for rescue at that time.
I think he leaned against the wall, pressed the switch, and waited for someone to rescue him, but no one came.
Mr. Xu, son of the deceased
"
▼On July 24, the family members of the deceased attended the press conference and raised 8 major questions▼
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Mr. Xu also questioned whether the MTR hurriedly replaced the emergency switch at 1:00 pm on the second day after his father's accident to destroy the evidence, "Did you (change the system) notify the police? (change the system) Did you notify the EMSD? What? Because there must be an established procedure, and it can’t be replaced when it happens.”
He also pointed out that he had sent a letter to MTR to his lawyer on September 2, but there has been no reply so far, so he will consider filing a civil lawsuit, "There is no reason why MTR is such a big company that it increases the fare every year, but it does not guarantee the return of the goods. Passenger safety."
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It was only at 10:30 p.m. that Uncle Xu was found lying down in a disabled toilet at Hung Hom Station by cleaning workers.
(Photo by Yang Kaili)
Sixty-year-old man was missing at Hung Hom Station for six hours and was found dead with disabled toilet. MTR investigation points out that the help switch in the toilet was faulty Save the MTR said that he had searched for the toilet district councillor: even if you slap the door?
The family of the deceased man who was rescued at Hung Hom Station: Why did the staff who did not respond to the disabled toilet judge that it was not suspicious
