Japan Free Travel｜Hong Kong Express cancels some flights after 1.15 next year, affected passengers must reschedule

[Free travel in Japan/Japan travel/Japan air ticket/Japan flight] All over the world "switching on and off" one after another, Japan will officially open free travel next Tuesday (11th). Set foot in Japan.

However, today (7th) a large number of prospective passengers who have purchased HK Express tickets claimed that their scheduled flights to Japan were suddenly cancelled, involving Tokyo, Osaka, Kagoshima and Fukuoka, affecting the itinerary.

Some prospective passengers who have booked tickets said they received 4 options, including ticket change and refund, etc. If they received a "voucher", they could receive an additional 10% net fare rebate.

Some members of the Facebook group posted multiple mobile phone screenshots. The text showed that HK Express changed the flight for the affected passengers on its own. For the flight one to two hours earlier on the same day, it also provided a free flight change service.

Hong Kong Express responded that it is reviewing the flight plan for 2023, and will make time adjustments or cancellations for some flights on or after January 15 next year, and will notify affected passengers by text message or email, if provided flight arrangements are not suitable for a full refund.

HK Express mail notification due to flight adjustment

Hong Kong Express suspected that the passenger had suddenly cancelled the flight that the passenger had booked. Some netizens posted a screenshot of the mobile phone email this afternoon, saying that they had received an email notification from Hong Kong Express. Flight UO546 to Kagoshima Airport was cancelled.

The prospective passenger stated that HK Express provided him with 4 options, including changing the departure date of the original route for free, or changing to another HK Express route for free, but the fare difference must be paid, and the new date must be on the original departure date. Within 4 weeks and subject to availability.

In addition, if you receive a "Voucher", you can get an additional 10% net fare rebate for refunds for Hong Kong Express, which is valid for one year; or refund the entire order/affected flight segment.

Affected passengers can change their flight once free of charge

In addition, in the posts of the Facebook group, several users claimed to have been changed by Hong Kong Express to their flight seats to Japan, and they even showed screenshots of their mobile phone emails as proof.

The screenshot shows that Hong Kong Express replied that due to flight adjustment, the flight UO689, which was originally scheduled to return to Hong Kong from Osaka Kansai International Airport at 8:25 pm on January 19, 2023, for the prospective passenger who had booked a ticket has been cancelled.

The reply also stated that the original itinerary has been changed to another flight in order to match the passenger's itinerary, and a reminder of the free flight change service, but the change is subject to the availability of seats; all applications must be made before departure, If you fail to check in on time, the fee will not be waived.

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Arrange a same-day flight for passengers to depart one to two hours earlier than the original time

A prospective passenger stated that they received a mobile phone message from HK Express stating that due to flight adjustments, the flight UO651 originally scheduled to return from Tokyo Narita International Airport at 8:05 pm on March 18, 2023 has been cancelled. HK Express will Its itinerary was changed to flight UO647 returning to Hong Kong on the same day, which took off at 7:05 pm earlier.

Some prospective passengers also checked the latest flight status and found that flight UO639, which was originally scheduled to return from Fukuoka Airport at 6:10 pm on February 19, 2023, has been cancelled and changed to 4:05 pm on the same day. Airport UO669 flight to Hong Kong.

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HK Express: redeploy or cancel flights after January 15, 2023

Hong Kong Express said it had previously announced plans to add 80,000 seats, equivalent to about 400 flights, between October and December this year to cope with the surge in market demand.

At the same time, in order to provide passengers with a clearer overview, HK Express is reviewing the flight plan for 2023, and will make time adjustments or cancellations for some flights on or after January 15 next year.

HK Express continued that passengers on the affected flights will be notified by SMS and/or email, and other suitable flights will be offered to them.

A full refund will be issued if the relevant passenger fails to obtain suitable arrangements.

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