The Hong Kong government implemented the "0+3" quarantine arrangement at the end of last month, and Hong Kong people are eager to travel abroad, but yesterday (7th) a large number of prospective passengers who bought HK Express tickets claimed that their original flight to Japan was suddenly cancelled, involving Tokyo , Osaka, Kagoshima and Fukuoka, affecting the itinerary.
The Consumer Council said today (8th) that as of yesterday (7th), it had received 1 complaint involving airline cancellations. , the airline may not be able to effectively allocate resources, which will affect the service. Consumers should pay close attention to market development, read the terms and conditions carefully before purchasing air tickets, and understand the arrangements for flight rescheduling, delays, and refunds and refunds, so as not to lose budget.
▼September 26, airport situation on the first day of implementation of entry quarantine "0+3"▼
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Consumer Council says airlines may fail to effectively allocate resources to temporarily receive a complaint
The Consumer Council stated that with the government relaxing the entry quarantine at the airport to "0+3", air transport services in Hong Kong have gradually increased, and it is expected that the number of inbound and outbound tourists will continue to rise. amount to meet demand.
As of yesterday, the Consumer Council had received 1 complaint involving airline cancellations
▼September 25th, the increase in the number of citizens traveling abroad has made the "popularity" of the airport departure layer rebound▼
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The Consumer Council also stated that it understands that Hong Kong people have keen expectations for outbound tourism. However, in the initial stage of outbound tourism recovery, airlines may not be able to effectively allocate resources, which will affect services. Consumers should pay close attention to market development and purchase air tickets. You should read the terms carefully beforehand, and understand the arrangements for flight rescheduling, delays, and refunds and refunds, so as not to lose your budget.
The Consumer Council reminds consumers that it is advisable to purchase travel insurance when traveling abroad, and they should read the relevant terms and conditions carefully to ensure adequate protection.
▼On September 24th, some citizens went to Mong Kok Bank Center Travel Agency to inquire about "0+3" outbound tours▼
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In addition, the Consumer Council urges airlines to provide responsible services and flexible arrangements, and to enhance information transparency. Once services need to be adjusted or changed, they must notify consumers as soon as possible, and do a good job in communication and customer service, so as to reduce the impact to lowest.
Civil Aviation Department: Maintain close communication with airlines to ensure smooth airport operations
The Civil Aviation Department responded to the enquiry that since the implementation of the latest quarantine arrangements, airlines are considering various factors, including market demand, operating costs, personnel and fleet arrangements, etc., to plan and adjust flight operation arrangements in the next few months.
The CAD and AA have been in close communication with and facilitating the airlines to meet the demand and ensure smooth operation of the airport.
The Civil Aviation Department also pointed out that if members of the public have further enquiries about individual airlines or flights, they can contact the airlines.
▼On September 23, Li Jiachao announced that the entry quarantine will be changed to "0+3" from 9.26▼
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4,900 new cases were confirmed, 13 deaths, and imported cases fell for the first time below "0+3" before 0+3 | Airport departures increased by 30% After entering the case after +3", it was promoted to Au Jiarong: It was unexpected. After the implementation of 0+3, American Airlines has no intention of returning to Hong Kong. Grab short-haul passengers and welcome 0+00+3｜343 imported cases hit a new high for at least three months, the ratio increased by one percentage point from before the implementation of epidemic.
10.2｜The number of confirmed cases in a single day dropped to at least 3,600 0+3 52,000 outbound trips in the first six days 0+3 The tourism industry has yet to recover The industry: tour groups with insufficient seats only recovered to 5% of the pre-epidemic level