Foodpanda, a food delivery platform, went on strike at the end of last year, and the delivery workers demanded better treatment.
Nearly a year later, the delivery staff was dissatisfied with the management, saying that many of the 15 demands put forward at that time have not yet been implemented, and there are still many problems with the map system.
Some delivery workers pointed out that the improvement of the system itself was a major demand last year, but the new system launched at the end of last month had many problems. The same distance will have different salaries. I don’t know how to calculate it. ; and sometimes the amount charged is different from what is displayed when the order is placed.
The delivery workers put forward ten demands, including raising their salary to a reasonable level, increasing the amount of accident insurance compensation, etc., and specified that they would strike again from 6:00 p.m. on the 15th until the end of the day.
In addition, from Monday to Friday (17th to 21st) next week, all orders from pandamart in Hong Kong will be refused. If the company refuses to negotiate, or does not meet the requirements of the takeaway, the strike and industrial action will continue.
foodpanda replied that there are indeed some problems with the new map system that have not been improved.
Foodpanda also said that under the new system, the average service fee income for all delivery areas and delivery vehicles is higher.
▼December 2021 foodpanda delivery staff strike▼
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In November last year, the labor force on strike made 15 demands, and many of them have not yet been implemented.
In November last year, foodpanda's delivery staff went on strike, and the labor force made 15 demands, one of which was to use road maps (actual delivery distance) to calculate the service fee of the delivery staff to replace the original air map (straight-line distance) calculation method.
On September 29 this year, foodpanda officially launched a new map system. Foodpanda refers to the system based on Google Maps algorithm and uses Manhattan Distance to calculate distance.
Takeaways say the new system pays different wages for the same distance
Ding Ma, a delivery worker, started serving as a foodpanda delivery worker "infantry" during the epidemic. She said that after the launch of the new system, there were a lot of problems. The actual delivery distance calculation salary was less than before, and she didn't understand how to calculate the distance at all.
She said that there will be the same distance, but different service charges, and sometimes the service charges for longer distances are similar to those for short distances.
Ding Ma also said that the service fee charged by some "drivers" is less than the service fee displayed when receiving the order.
She said that a colleague reported that it originally showed 55 yuan when receiving the order, but then only received 50 yuan.
The takeaway's press release criticism is like a "double pay cut" and put forward ten demands
A press release issued by a group of delivery workers criticized the above situation as "a double salary reduction, which is like a fraud", and the company explained that it was a system problem and had promised to make adjustments before October 12.
However, the delivery staff pointed out that the system problem still exists, and criticized the formula for calculating salary "almost every day."
The top ten demands put forward by delivery workers:
1. Immediately stop wage reductions, raise wages to a reasonable level, and calculate wages based on the actual delivery distance.
2. Takeaways have the freedom to refuse orders and transfer orders, and should not be blocked or suspended from changing orders because of this.
3. Increase the amount of accident insurance compensation and expand the coverage.
4. Compensation should be paid for waiting for more than 5 minutes; orders should not be sent to the delivery staff until the food is finished.
5. Pandamart order weight should be limited to 5-6kg.
6. The company negotiates with housing estates, management companies, government departments, etc. to solve the parking problem, and pays the deliveryman 2 times a month for illegal parking.
7. There must be transparent and fair processing procedures before the delivery worker's work account can be terminated.
8. Accept the photo of the order completion from the delivery driver when the mobile phone signal is temporarily interrupted.
9. Improve the efficiency and problem-solving ability of courier support services.
10. Extra bonus for working in bad weather.
Strike from 6pm on Saturday until late at night to refuse pandamart orders next Monday to Friday
The delivery staff continued to point out that during the general strike a year ago, the company had promised to deal with many demands, but in the end, the improvement was not implemented, and there were new problems such as the local control system. From 6:00 to the end of the day, there will be a full-scale strike; after that, all orders from pandamart in Hong Kong will be rejected from Monday to Friday.
The delivery worker pointed out that if the company refuses to negotiate, or does not meet the requirements of the delivery worker, the strike and industrial action will continue, and the actual action needs to be discussed.
foodpanda replied that the delivery team is an indispensable operating partner. It understands that some delivery staff may have comments on the new function, respect and understand that they need time to adapt to the new function, and take relevant actions to respond to their comments.
(File photo/Photo by Kuang Yueting)
foodpanda: The new map system is not about reducing overall service fees
foodpanda replied that the delivery team is an indispensable operating partner. It understands that some delivery staff may have comments on the new function, respect and understand that they need time to adapt to the new function, and take relevant actions to respond to their comments.
foodpanda continued to point out that the new map system was launched based on the demands of the couriers last year, not to reduce the overall service fee, emphasizing that since November last year, the basic (minimum) service fee has not been adjusted, and the distance service fee has been increased by 17%.
The new system problem is being adjusted foodpanda said that it will study different plans to respond to demands
However, foodpanda also admitted that the situation of the new system is not as good as expected, and some problems need to be improved.
According to foodpanda, under the new system, the average service fee income of all delivery areas and delivery vehicles is higher, and the 66% order service fee (especially for long-distance orders) has increased.
Foodpanda also pointed out that it has responded to the 15 demands of delivery workers last year, but will study different solutions to continue to improve.
foodpanda strike│The meeting failed to reach a consensus on the minimum service fee. The labor did not rule out another action on Christmas. Write down the information foodpanda deliveryman died in a car accident, the concern group urged to increase the insurance coverage and amount