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The online store was closed after the promotion of air-conditioning, 125 customers were suspected of being deceived and lost a total of more than 600,000 yuan. Call the police for help

2022-10-17T09:06:29.542Z


Online shopping may be the daily life of many people. The Consumer Council has repeatedly reminded buyers to be careful of being deceived. Some citizens received promotional information online to patronize "Tangxin Appliances" in August this year, and learned from its social platform that its past performance was reliable, and gradually


Online shopping may be the daily life of many people. The Consumer Council has repeatedly reminded buyers to be careful of being deceived.

Some citizens received promotional information online to patronize "Tangxin Electrical Appliances" in August this year, and learned from its social platform that its past performance was reliable. They took advantage of the store's discounts to order air conditioners and install them. The store has been delaying after receiving the payment. The installation date, and even claimed that the installer was infected with the new crown virus and rescheduled. Although he promised a refund, he did not hear anything. As a result, he declared bankruptcy at the end of September.

A group of bitter owners asked the political party for help today (17th), involving 125 citizens who visited the store from July to September. The person in charge of the other party suddenly lost contact and even declared bankruptcy. The loss of each person ranged from 2,000 to 20,000 yuan. The total amount involved is more than 600,000 yuan, and the police have been reported for help.


DAB Legislative Council Member Chan Hang-pin and Kwai Tsing District Councillor Kwok Furong lost contact after receiving orders from more than 125 members of the public for "Candy Heart Appliances" (Photo by Tang Yushi)

"Tangxin Electric" has been selling air conditioners and installation services on the online platform for about 2 years. In the past, it posted posts on Facebook about successful transactions and installations. Since August this year, it has launched a limited-time discount promotion to attract customers to pay for air conditioners.

After ordering in August, a customer asked the master to come to install the installation, but the date was changed many times by the other party. Later, on the grounds that the installer was infected with the epidemic, he posted on the social networking site that the installation service was suspended from September 6 to 22. The result was September 24. In the early morning, "Tangxin Appliances" posted on Facebook that it could no longer operate, and that it could not survive after trying to help the operation. It said that it had entered judicial proceedings to declare bankruptcy, and to the customers who did not install it.

The store delayed the visit on the grounds that the installer was infected with the virus

DAB Legislative Council Member Chan Heng-pin and Kwai Tsing District Councilor Kwok Furong received orders from 125 residents of "Tangxin Electrical Appliances", but lost contact with the store, involving a total of more than 600,000 yuan. .

The bitter owner Wu Shengsheng said that he saw the store through the online platform in early August and paid 6,000 yuan as a deposit. After that, the store requested to reschedule three times in August on the grounds that "the master has no time to spare". On September 29, he promised to return the deposit on September 14, but the store did not answer the phone that day, and then lost contact.

Another sufferer Eva pointed out that the order was placed on September 3rd and 5th, and the air conditioner was installed on September 18th. At that time, Eva was also surprised because September 18th was a Sunday, but the customer service staff explained that the installation process does not require drilling. The hole will not cause noise, and it also means "the period is full, and you will push it to the end of the month if you don't make an order."

After that, Eva was rescheduled twice by the store. By September 19, Eva negotiated with the store for a refund. The other party claimed that the money would be refunded before September 30, but lost contact after the period.

Chen Hengpin suspects that the store has deployed a scam

Chen Hengbin said that the store still promised customers in mid-September that they could refund at the end of September, but the store declared bankruptcy on September 24, suspected of being a fraudulent case.

He pointed out that there are many loopholes in online shopping and there is no protection for citizens, so the government should set up a cooling-off period for online shopping consumption.

He also suggested that efforts should be made to establish a mandatory refund mechanism for overdue transactions to protect consumers.

Guo Furong said that past online shopping scams show that the information provided by some stores is not true, and the government should comprehensively review relevant laws.

Customs receives complaint in mid-month, detains a man

The Customs held a press conference on the 14th of this month, stating that it had received 93 reports involving more than 150 air conditioners and a sum of 580,000 yuan for the sudden closure of an online shopping electrical appliance store. A man was arrested in the case.

Chen Hengbin pointed out that the customs had arrested a male person in charge of the store last week, and there is still one at large. He appealed to other victims to report the case. He and several victims also went to the police headquarters this afternoon to assist the victim to report the case.

Police crack down on online shopping scams, arrest 95 people, as young as 15 years old, involving more than $3.12 million Beware of online scams The case rose by 40%. Fraudsters sold plain food secret food. When the three Facebook online shopping scams were frequent, the victims were blocked. Extremely high risk 11 cases involving more than 70,000 online shopping scams in a week | 1.3 million sellers who bought watches and transfers disappeared; live broadcast with goods "beauty" jewelry became a trap Consumer Council | Online shopping at any time Zhongfu social platform to buy half-price kitchen utensils The seller disappeared after receiving the payment

Source: hk1

All news articles on 2022-10-17

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